Regional IT Service & Operations Manager

Alibaba Group
Madrid, Spain
15 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
5 years minimum
Compensation
€55,000.0 - €75,000.0
Working hours
Regular working hours
Languages
Spanish

Tech stack

Data Analysis Information Technology

Job description

Alibaba Group in Madrid, Spain, seeks an IT Service Manager to deliver professional IT services for the AIDC offices, lead frontline staff, and optimize ITSM processes. You will cooperate with internal teams and stakeholders to ensure high service quality and timely delivery, including AV, helpdesk, asset management, and VIP support, in a dynamic regional setting.

Requirements

The ideal candidate has 5+ years in IT service management, strong project management and data analysis skills, fluency in Spanish and

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