Software Integration Analyst I

Responsible for all aspects of administration and support for selected third party and in-house application software. Responsibilities include installation, configuring, maintaining, and support in all environments including development, QA, and production in cooperation with system administrators, developers, DBA’s, architects, and the Call Center. Off-hour’s support and on-call availability are required., * Install, upgrade, patch, analyze, develop, implement/deploy, debug, test, monitor, and support software applications automated scripts and reports, and integration with other university and third-party applications in production and development environments.

• Reviews technical documents, periodicals, correspondence, attends training, and cross-trains other Software Integration Analysts to keep current with customer service, compliance, software, and hardware techniques.
• Communicates to university constituents and external vendors regarding escalating production issues, coordinated outage responses, customer notification, follow-up messages, time estimates, system changes (maintenance releases, bug fixes, enhancements), user satisfaction reviews, and serves as a mediator between the IT team, customers, and external vendors.
• Provides third-tier customer support for the customers that use supported software applications within stated guidelines and according to Service Level Agreements if applicable. Documents the configuration, installation, update processes, and basic use of applications by building appropriate information guides and release notes for both administrators and end users.
• Creates supplemental application reports, queries, data integration processes, solutions for business needs, and provides quotes for supported application-related purchases including software and peripherals.
• Monitors systems, incident and request tickets, daily scripts and reports, logs, and customer communications to prevent imbalances and bottlenecks and to ensure delivery of critical data. Performs other duties as assigned.

Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, Bachelor’s degree from an accredited college or university and a minimum of three years’ related experience. Directly related experience may be substituted for the education requirement on a year-for-year basis.

Knowledge, Skills & Abilities

• Basic Unix/Linux and windows navigation skills
• Ability to debug complex technical issues involving multiple systems
• Excellent documentation, organizational, and communication skills
• Ability to work within designated bounds of authority and confidentiality
• Self-motivated and able to work in a team and independently with little supervision
• Ability to work directly with faculty/staff/students in a professional manner to identify business needs, meet application requirements and troubleshoot potential issues.
• Open to learning/implementing new concepts and/or technologies.
• Demonstrated punctuality and an excellent work attendance record
• Demonstrated independent thinking and decision-making skills
• Ability to handle a high volume of tasks and prioritize those tasks as necessary

Preferred Qualifications Ability to modify basic Linux shell, sql, pl/sql scripts Ability to execute scripts in development and production environments

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation’s leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.

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