Software Support Analyst

The University of Maine System is seeking a collaborative and customer-focused Software Support Analyst to join our Enterprise Services team. In this role, you’ll support and enhance the enterprise applications that faculty, staff, and students rely on every day. The anticipated start date for this position is in October 2026.

Working closely with business partners, technical teams, and software vendors, you’ll help configure enterprise systems, troubleshoot complex issues, improve business processes, and implement new functionality that supports the mission of Maine’s public universities.

If you enjoy solving problems, improving systems, and collaborating across departments, we’d love to hear from you.

What You’ll Do

As a Software Support Analyst, you will:

• Configure, maintain, and optimize enterprise applications.
• Partner with business stakeholders to analyze needs and recommend technology solutions.
• Troubleshoot application issues and coordinate resolutions with technical teams and software vendors.
• Participate in software implementations, upgrades, testing, and system enhancements.
• Support application security, system integrations, and data integrity.
• Develop user documentation and deliver training to system users.
• Collaborate with cross-functional teams to improve business processes and enhance enterprise systems., Important items to know about the recruitment process:
• Review of applications will begin immediately. The position will remain open until filled. For full consideration, applications need to be submitted by August 5, 2026.
• Incomplete application materials cannot be considered.
• Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references.
• The successful applicant is subject to appropriate background screenings.

• Bachelor’s degree in Computer Science, Information Systems, Business Information Systems, or a related field, or an equivalent combination of education and experience.
• Three years of progressively responsible experience supporting enterprise business applications, business systems analysis, software implementation, or application administration.
• Strong analytical, problem-solving, and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while working independently and collaboratively.

Preferred Qualifications

Experience with one or more of the following is preferred:

• Enterprise applications such as ERP, HRIS, Finance, CRM, or Student Information Systems.
• SQL or other database query languages.
• APIs, system integrations, and data exchange processes.
• Java, JavaScript, or other object-oriented programming languages.
• Higher education or another large, complex organization.
• Accessibility standards and Universal Design principles.

Posted Yesterday Remote Hiring Remotely in United States 54K-69K Annually Mid level Remote Hiring Remotely in United States 54K-69K Annually Mid level Support, configure, and optimize enterprise applications; troubleshoot issues; coordinate with vendors and technical teams; participate in implementations, upgrades, testing, and integrations; ensure application security and data integrity; create user documentation and deliver training; partner with stakeholders to improve business processes. The summary above was generated by AI, Our comprehensive benefits package can be worth up to 53% of your annual salary and is designed to support your health, financial well-being, professional growth, and work-life balance. Benefits include:

• Competitive salary of $54,000-$69,000 commensurate with education and experience. This is a fixed range set within a predefined wage band, so we’re not able to negotiate a starting salary above it.
• Comprehensive health benefits, including medical, dental, vision, flexible spending accounts (FSA), and Health Savings Account (HSA) options
• Employer-paid benefits, including basic life insurance and long-term disability coverage, with additional voluntary coverage options available
• Retirement plan through TIAA with 10% employer contribution and opportunities for additional tax-deferred retirement savings
• Generous paid time off, including vacation and sick leave, plus 13 paid holidays each year
• Tuition waiver program for employees, including graduate courses and Maine Law, plus substantial tuition discounts for eligible spouses and dependent children
• Employee Assistance Program (EAP) and wellness programs supporting your health and well-being
• Professional development and opportunities to grow your career within Maine’s public university system
• Additional voluntary benefits, including pet insurance, home and auto insurance discounts, and supplemental disability and life insurance options

The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS and the state of Maine. Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine’s diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine’s exemplary lifestyle on the Maine Office of Tourism website.