IT Helpdesk Technician

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds., * Support a group of automotive dealerships in the greater Capital District.

• Support, maintain and implement Microsoft Windows workstations, clients and printers
• Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
• Documents, report, track and resolve incidents in the Help Desk software
• Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
• Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
• Coordinate and provide 1st and 2nd level support for addressing new and open issues
• Interface with automobile manufacturer IT support to resolve open issues
• Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
• Additional responsibilities as assigned by IT Director

Do you have a valid Driver’s License license?, Do you have experience in Project management?, * Valid Driver’s License

• One year Helpdesk experience (preferred)
• Excellent customer service, communication, and time management skills
• Ability to quickly adapt to changing project requirements
• Must possess ability to manage multiple projects concurrently
• Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
• Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
• Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
• Must be a United States citizen with a valid driver’s license and clean driving record
• Must be willing to travel on a daily basis between locations

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• Paid time off
• Dental insurance, * Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security, Compensation Range: $50,000 - $60,000 per year