Andras Hotels - IT Technical Officer

Reporting to the IT Manager this position will be assisting the IT Manager in providing support to business units in all matters relating to information technology and operational systems, including but not limited to: network management, technical support, systems integration, audio/visual systems and any other relevant activities including following Brand Standards. We will provide training and development opportunities to enable you to fulfil this role., · Assists all hotels and business units in all technology matters

· Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. This includes, but not limited to, network equipment, computers, printers, phones, and key control devices.

· Assist the IT Manager in planning, coordinating, and implementing network security measures to protect data, software, and hardware

· Installing and maintaining hardware and components, including cabling

· Troubleshoots network connectivity for property systems

· Ensures that all policies and procedures in the operation are followed in accordance with the set procedures

· Plans and sets targets for problem resolutions.

· Searches for areas for improvement in existing systems and procedures with new software and hardware.

· Reviews requests for new hardware and software with the IT Manager

· Configure, monitor, and maintain email applications and virus protection software

· Maintain records related to network functions, as well as maintenance repair records

· Support hotel properties with guest wi-fi, franchise network support, guest TV support, and Point of Sale support if applicable (POS & PMS)

· Assist the IT manager in supporting security camera systems, cloud services, audio/visual systems

· Always keep work environment clean

· Attends training courses to consistently update/maintain technical competency for the systems used in the business

· Ensures confidentiality in all matters related to the work activity

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

• Teamwork - work with commitment, cooperatively and effectively with others
• Brand Hearted - understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
• Diversity & Respect - welcome, include and demonstrate respect for all individuals from all groups
• Integrity - honest, respectful and accountable

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

You will have a real interest and passion for IT. You will have excellent communication skills, the ability to perform well as part of a team and be able to work on your own initiative. You will have strong attention to detail and be able to carry out instructions, * Demonstrates a passion for technology and a willingness to learn new skills

• Strong troubleshooting and problem-solving skills
• Excellent communication skills
• Further education qualifications in IT
• Experience in networking infrastructure, TCP/IP Protocols, and physical cabling
• Experience in Windows 11 & servers with active directory. Installation of new servers and administration
• Experience with VPN Connectivity
• Experience in maintain network and workstation hardware and software
• Experience in troubleshooting WIFI networks

Desired criteria

• Degree in IT and/or Certification in Level 6 NVQ in IT
• Experience in Microsoft Intune/Azure administration
• Experience in Microsoft Company Portal
• Experience in handling and configuration of routers and switches
• Experience in VM ware / Hyper V systems

· Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends

· Health Care Cash Plan

· Diamond membership of Kingsbridge Hospital Group

· Enhanced Pension Scheme

· Enhanced Maternity Pay

· Enhanced Paternity Pay

· Cycle to work

· Recruit a friend scheme

· Employee Appreciation and Social Events

· Employee of the Month Award

· Increased Annual leave with service

· Discount at Bodyscape - Employee rate and family and friend rate

· Work for globally renowned Hotel Brands

· Employee Assistance Programme (EAP) & Wellbeing App

· Perks & Discounts - access to perks and discounts on travels, shopping and much more

Andras Hotels is Northern Ireland’s largest hotel group with ten hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.