IT Support Engineer

Working as part of the internal IT team, you’ll provide 1st and 2nd line support to users across office, warehouse, production and remote-working environments., * Providing 1st and 2nd line technical support

• Managing support requests through the IT helpdesk
• Installing, configuring and supporting PCs, laptops, printers, scanners, mobile devices and telephony equipment
• Troubleshooting hardware, software and networking issues
• Supporting Microsoft cloud and on-premise technologies
• Assisting with IT infrastructure upgrades and business projects
• Maintaining excellent customer service and communication with end users

Do you have a valid Driving License license?, Do you have experience in Microsoft Windows Server?, This is an excellent opportunity for someone with at least 2 years’ commercial IT support experience who enjoys a varied, hands-on role supporting both office-based and operational environments., * Minimum 2 years’ experience in an IT Support, Desktop Support or 2nd Line Support role

• Windows 11 administration and support
• Microsoft Intune
• Microsoft Azure and Microsoft 365
• Windows Server 2019 onwards
• Active Directory, Group Policy, DNS and DHCP
• Networking fundamentals including switches, VLANs, Wi-Fi and VPNs
• Mobile device management (iOS and Android)
• VoIP telephony support
• Experience using IT Service Desk / Helpdesk systems

Desirable Experience

• Manufacturing, industrial or warehouse environments
• Endpoint security solutions
• VMware or Hyper-V
• macOS
• Linux
• HCL Notes / Domino

About You

You’ll be a proactive and customer-focused IT professional who enjoys solving technical problems, taking ownership of support issues and working closely with users across all levels of the business.

A well-established manufacturing business is looking to recruit an IT Support Engineer to join its internal IT team supporting users across multiple sites in Greater Manchester.