Tech Support, End-Point Device Support, & Management

Interview Format: Virtual via Microsoft Teams (Video-enabled participation is mandatory) I. Role Overview & Responsibilities As a member of the Technical Services Support Team, this position works closely with the Security Team, Network Team, Application Teams/Developers, Business Areas, and End-Users. The primary responsibility is providing client endpoint support for laptops, tablets, and mobile phones in an enterprise environment., * Provide comprehensive desktop, laptop, and mobile device troubleshooting for both hardware and software issues.

• Utilize SCCM, Intune, and Active Directory (AD) Group Policies to keep devices updated, distribute software, and apply security controls to end-point devices.
• Support Office 365 productivity applications.
• Manage and troubleshoot Microsoft Teams, including video, meetings, collaboration support, and conference room setup.
• Create and deploy PowerShell scripts for reporting and automation purposes.
• Compose clear, well-formatted technical documentation for end-users and internal technical support teams., Overview: The SVP, Chief Development Officer is responsible for driving enterprise growth through the strategic development of new inpatient rehabilitation hospitals, joint ventu…
• 12 days ago, Overview The SVP, Chief Development Officer is responsible for driving enterprise growth through the strategic development of new inpatient rehabilitation hospitals, joint ventur…
• 13 days ago

• 1-2 Years: Troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management.
• 1+ Years: Client endpoint support for laptops, tablets, and mobile phones.
• 1+ Years: Creating PowerShell scripts for reporting and automation.
• 1+ Years: Microsoft Teams video, meetings, and collaboration support.
• 1+ Years: Office 365 productivity application support.
• 1+ Years: Troubleshooting desktop/laptop/mobile device issues (hardware and software).
• 1+ Years: Utilizing SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply security controls.
• Expert Level: Composing clear, well-formatted technical documentation for end-users and technical support teams.
• Expert Level: Providing Microsoft Windows OS support in an enterprise environment.
• Expert Level: SCCM and MDM to manage Windows, iOS, and Android end-user devices.

Highly Desired / Preferred Experience:

• Highly Proficient: Active Directory, Groups/Users/Group Policy Management.
• Highly Proficient: Installing, configuring, and supporting apps on mobile phones in an enterprise environment.
• Highly Proficient: Supporting Microsoft Teams issues and conference room setups.
• Highly Proficient: Supporting mobile users, laptops, tablets, and smartphones.
• Highly Proficient: Troubleshooting web browser application issues.
• Proficient: Scripting skills (VB Script, PowerShell).

Desired Professional Characteristics:

• Change-oriented: Actively generates process improvements; supports and drives change in creative ways.
• Customer Focus: Builds strong relationships and provides timely, courteous technical support.
• Analytical Skills: Strong problem-solving abilities; communicates clearly, evaluates information to make decisions, and anticipates/resolves obstacles.
• Team Player: Collaborates effectively to solve problems and incorporates input from various sources.
• Continuous Learner: Strong track record of understanding current and emerging technologies through training, experience, or industry activities., Degree Level: Bachelor’s Degree Job Description: Are you looking for a new opportunity with the ability to work in a collaborative team environment, that provides a great work/…