IT Support- (Tech Support, End-Point Device Support, & Management)

This Tech Support, End-Point Device Support, & Management position will work closely with Security Team, Network Team, Application Teams/Developers, Business Areas and End-Users. PSERS seeks someone with 1-2 years of relevant work experience.

This position will be required to be first three months in office in Harrisburg, PA with hybrid work depending on operational needs. Days when the employee can telework will be rotated with an in-office rotation. On average would be 3 days a week. This schedule will be discussed during the virtual interview via Teams with the candidate’s participation with video-enabled.

Key Responsibilities:

· You will be a team member of the Technical Services Support Team.

· This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:

Ø Create PowerShell scripts for reporting and automation.

Ø Microsoft Teams - video, meetings, collaboration support.

Ø Office 365 productivity application support.

Ø Troubleshoot desktop/laptop/mobile device issues - hardware and software.

Ø Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

· Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.

· Expert Level - providing Microsoft Windows OS support in an enterprise environment.

· Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.

· Highly Proficient - Active Directory, Groups/Users/Group Policy Management.

· Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.

· Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.

· Highly Proficient - supporting mobile users, laptops/tablets/smart phones.

· Highly Proficient - troubleshooting web browser application issues.

· Proficient - scripting skills (VB Script, PowerShell).

Desired Characteristics:

· Change oriented - actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.

· Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.

· Strong analytical skills - strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.

· Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.

· Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.

Harrisburg, PA 17101 Hybrid work $18 - $19 an hour - Contract