Internet Sales Specialist (A-Z Sales) | High-Performance Automotive

East Coast Toyota is seeking a high-performing Internet Sales Specialist to manage the entire customer journey - from the first digital inquiry to final delivery.

This is not a traditional BDC role.

We are looking for a professional who can engage, build value, structure deals, and close customers, creating a seamless, modern buying experience before they ever walk into the showroom.

You will be responsible for owning your leads from A-Z, ensuring no opportunity is missed and every customer receives a high-level, professional experience.

What Makes This Role Different

• You are not just setting appointments - you are selling
• You will own the customer relationship from start to finish
• You will be expected to structure deals and secure commitments
• You will play a direct role in gross profit generation and customer retention

Key Responsibilities

• Respond immediately to all internet, phone, and digital inquiries
• Build rapport and establish trust through phone, text, and email communication
• Conduct full needs assessments to match customers with the right vehicle
• Present vehicle options, pricing, and payment structures
• Handle objections and guide customers through the buying process
• Ask for the deposit and secure the deal prior to showroom visit
• Coordinate showroom appointments for final delivery and paperwork
• Maintain complete and accurate CRM records for all interactions
• Follow up consistently to maximize closing ratios and customer retention
• Work closely with sales management to ensure deal structure and profitability

Performance Expectations & Accountability

• Manage high-volume lead flow with no missed opportunities
• Maintain strict CRM discipline and follow-up processes
• Drive appointment show rates and closing ratios
• Contribute to gross profit through proper deal structuring
• Execute consistent follow-up for unsold leads and past customers
• Support internal marketing efforts through database engagement and retention

• Previous automotive sales or high-performing BDC experience required
• Strong phone presence and ability to build value
• Proven ability to close, not just set appointments
• Highly organized and process-driven
• Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.)
• Strong written communication (text/email) skills
• Competitive, self-motivated, and results-driven mindset, Automotive Sales, Compensation and Benefits, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Database Marketing, Leadership, Needs Assessment, Organizational Skills, Plan Meetings, Pricing, Profit & Loss, Sales, Sales Closing Skills, Sales Management, Telephone Skills, Writing Skills, eCommerce, eCommerce Sales

• Aggressive compensation plan with strong earning potential
• Performance-based bonuses tied to appointments, shows, and sales
• Medical, dental, and vision benefits
• 401(k) retirement plan
• Paid time off
• Employee vehicle purchase program
• Career advancement opportunities - we promote from within

Why Join East Coast Toyota

• High-volume dealership with strong lead flow
• Modern digital sales environment with the tools to succeed
• Leadership team focused on performance, accountability, and growth
• Opportunity to build a long-term career in automotive sales

Schedule

Full-time position with evenings and Saturdays required.