Service Coordinator ( Apps Maintainance )

With many new and exciting projects underway, Trifork is now looking for a passionate Cloud Application Maintenance Specialist to join our dynamic and growing team in Barcelona.ResponsibilitiesIncident intake & triage: act as the first-level control point for all incoming incidents - log, categorise, prioritise, and validate before anything is dispatched.Apply ITIL-aligned processes to assess impact and urgency; coordinate with the engineering team to route issues with clear, complete documentation.Reproduce and document functional issues clearly so developers can act without unnecessary back-and-forth.Follow the incident lifecycle end-to-end: from first contact through resolution and post-incident closure.SLA ownership & service stability: monitor open incidents against agreed SLAs; flag risks early so the team can act before they become problems.Collaborate on the continuous improvement of incident management processes - your operational view is a valuable input.Configure and maintain KPI dashboards that give the client and internal leadership an accurate, current picture of service performance.Stakeholder communication: be the main point of contact for end users and keep the client well informed throughout incident lifecycles.Qualifications - Must HaveWorking knowledge of ITIL-based incident management: triage, prioritisation, escalation, and closure.Experience managing SLAs and knowing when and how to escalates.Experience working alongside technical teams - comfortable communicating with developers without being one yourself.Strong written and verbal communication: updates, reports, and client messages that are clear and well-structured.Organised and detail-oriented - accurate logs, clean handoffs, nothing falling through the cracks.Fluent English & Spanish - our client environment is international.Nice to HaveFamiliarity with ITSM tooling - Jira Service Management, OpenText SMAX, ServiceNow, or similar.Experience with KPI dashboarding tools - Looker, Power BI, or equivalent.Background in application support or managed services.ITIL Foundation certification or equivalent formal training.Experience bridging non-technical users and engineering teams in an enterprise context.The Kind of Person We WantSomeone who enjoys being the connective tissue of a team, the person who makes sure nothing gets lost, everyone has what they need, and the client always knows where things stand.You’re organised and thorough, but you also know that good communication and collaboration are what keep a service running well, not just good process.You’re comfortable working alongside technical people and curious enough to understand what they’re doing, even if you’re not writing the code.You communicate clearly, follow through, and bring a steady presence to situations that sometimes need one.BenefitsWe offer a dynamic environment in a growing company, a culture that prioritises close cooperation and sparring between teams, a tribe of passionate colleagues and a strong sense of community, an informal workplace with humour and social events, and a company that respects and values work-life balance.Compensation PackageGross salary in the range of €27k - €33k based on experience and value contribution.Private health insurance & public transport cost to the office.Lunch when at the office.24 days of holiday a year.Healthy food, fruit, snacks and drinks in the office to spark your creativity.Extensive training opportunities with our team of experts as well as externally by participating in relevant conferences or hackathons.Flexible working hours with the possibility to work remotely.Must be based in or around Greater Barcelona Metropolitan Area.#J-*****-Ljbffr

Working knowledge of ITIL-based incident management: triage, prioritisation, escalation, and closure. Experience managing SLAs and knowing when and how to escalates. Experience working alongside technical teams - comfortable communicating with developers without being one yourself. Strong written and verbal communication: updates, reports, and client messages that are clear and well-structured. Organised and detail-oriented - accurate logs, clean handoffs, nothing falling through the cracks. Fluent English & Spanish - our client environment is international. Nice to Have Familiarity with ITSM tooling - Jira Service Management, OpenText SMAX, ServiceNow, or similar. Experience with KPI dashboarding tools - Looker, Power BI, or equivalent. Background in application support or managed services. ITIL Foundation certification or equivalent formal training. Experience bridging non-technical users and engineering teams in an enterprise context. The Kind of Person We Want Someone who enjoys being the connective tissue of a team, the person who makes sure nothing gets lost, everyone has what they need, and the client always knows where things stand. You’re organised and thorough, but you also know that good communication and collaboration are what keep a service running well, not just good process. You’re comfortable working alongside technical people and curious enough to understand what they’re doing, even if you’re not writing the code. You communicate clearly, follow through, and bring a steady presence to situations that sometimes need one.

We offer a dynamic environment in a growing company, a culture that prioritises close cooperation and sparring between teams, a tribe of passionate colleagues and a strong sense of community, an informal workplace with humour and social events, and a company that respects and values work-life balance. Compensation Package Gross salary in the range of €27k - €33k based on experience and value contribution. Private health insurance & public transport cost to the office. Lunch when at the office. 24 days of holiday a year. Healthy food, fruit, snacks and drinks in the office to spark your creativity. Extensive training opportunities with our team of experts as well as externally by participating in relevant conferences or hackathons. Flexible working hours with the possibility to work remotely. Must be based in or around Greater Barcelona Metropolitan Area. #J-*****-Ljbffr