Remote Cloud Incident & Service Coordinator

Trifork
Madrid, Spain
15 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Spanish

Tech stack

JIRA Software as a Service Cloud Computing Servicenow

Job description

Trifork in Barcelona is seeking a Cloud Application Maintenance Specialist to manage incident intake, triage and lifecycle.You will coordinate with engineering, reproduce issues for developers, and own SLA performance to maintain service stability.Ideal candidates will have ITIL-based experience, strong English/Spanish communication, and proficiency with Jira Service Management, ServiceNow or similar tooling.Flexibility for hybrid work and Barcelona base are valued.#J-*****-Ljbffr

Requirements

Ideal candidates will have ITIL-based experience, strong English/Spanish communication, and proficiency with Jira Service Management, ServiceNow or similar tooling. Flexibility for hybrid work and Barcelona base are valued. #J-*****-Ljbffr

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

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Integrating an assistant application with Jira software

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Alibaba Cloud developer resources and cloud computing training

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Establishing a simulated technical environment for the workflow demo

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