Network Access Center Specialist I Practice Based

The Network Access Center Specialist I Practice Based verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately. Accesses and complete referrals in designated work queues for assigned specialty. Fills patient cancellation slots efficiently to keep schedules booked for practitioners. Builds relationships with patients, consumers, and co-workers in a virtual setting. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Other duties as assigned.

• Proficient with computer programs: Email, PowerPoint, Excel, Word Required

• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients Required

• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi-task Required

• Ability to deal with data that is of a sensitive and confidential nature Required

• Ability to work independently and in a team environment Required

• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process Required

• Excellent verbal and written communication skills Required

• Certified in effective scheduling of designated service lines and specialties Required

• Comprehension of medical terminology and procedures for designated specialties Required

• Understanding of insurance verification and authorization processes Required

• Knowledge of EHR Preferred

• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position Preferred

Education:

• High School Graduate or Equivalent Required

Field of Study:

• Graduate or Equivalent

Work Experience:

• 1+ years of medical office or medical call center setting experience Preferred

• Previous customer service experience Required

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.