Platform Architect

Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments., * Act as the single owner of customers’ scale-proof production readiness

• Drive the first production workflow and reduce time-to-production
• Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
• Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
• Set up alerting to catch issues before customers do
• Work on your assigned customers’ most difficult tickets and problems
• Identify and remove activation blockers early before they become escalations
• Optimize costs and performance with customers

Run the Customer’s Technical Program

• Build and execute a KPI-driven success plan tied to production outcomes
• Define standards for patterns, training, governance, and operational readiness
• Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
• Proactively manage technical risk, migrations, and architectural debt

Ensure Long-Term Technical Health

• Set and validate reliability, observability, and operational standards
• Monitor health signals and intervene before the customer knows they’re happening
• Lead technical reviews, readiness checkpoints, and maturity assessments
• Certify teams and workloads as production-ready

Drive Adoption Through Production Success

• Surface growth signals based on usage, maturity, and confidence
• Partner with customers, Growth AEs and Solution Architects to unlock new workloads
• Translate production success into clear technical narratives for renewal and growth
• Advocate for customer needs and real-world patterns internally, Owns strategy, governance, and execution of knowledge content across Intercom, NICE CXone Expert, and Guru. Sets taxonomy, style, and lifecycle standards; drafts, edits, and publishes articles; manages SME and compliance reviews; runs platform syncs and bot gap reviews; tracks content performance and readiness for product and policy launches; and builds the case to scale the team and transition execution to a dedicated Content Specialist. Top Skills: Ai-Assisted Customer Service ToolsChatbotsConfluenceGuruIntercom Knowledge HubNice Cxone ExpertVirtual AgentsZendesk Inspira Financial

Health & Benefits - AI Bot Optimization Specialist (Remote)

54 Minutes Ago In-Office or Remote 36-40 Hourly Junior 36-40 Hourly Junior Fintech Own monitoring, testing, and tuning of Inspira’s AI virtual agent to improve resolution, deflection, and CSAT. Analyze conversation transcripts and performance data, run A/B and regression tests, adjust retrieval/configuration and intents, partner with Content and IT to fix knowledge gaps, maintain performance dashboards, lead root-cause analysis, and support go-lives for new bot capabilities. Top Skills: A/B TestingAi Virtual Agent PlatformsCx Analytics (CsatFin VoiceIntercomKnowledge Base SystemsNpsPrompt EngineeringResolution/Deflection Metrics)Retrieval-Augmented Generation (Rag) Inspira Financial

• 6+ years of professional software engineering or solutions engineering experience
• Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
• Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
• Experience building, deploying, and operating production systems at scale
• Demonstrated ability to debug complex technical issues and guide customers through resolution
• Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
• Experience creating technical documentation, runbooks, and training materials
• Self-motivated with the ability to work independently while collaborating across teams
• Willingness to travel occasionally for customer engagements and team events

Nice to Haves

• Prior experience with Temporal or similar workflow orchestration platforms
• Experience with observability tools and practices for distributed systems
• Background in professional services, technical consulting, or solutions engineering roles
• Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools
• Contributions to open source projects or developer communities
• Experience designing and delivering technical training or workshops

• The estimated pay range for this role is $200,000 - $225,000 OTE.
• This is a base-salary, variable role with a 70/30 split.
• Equity Options - Eligible for stock options as part of Temporal’s equity plan

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks., 54 Minutes Ago In-Office or Remote 160K-195K Annually Senior level 160K-195K Annually Senior level Fintech Lead a regional account management organization for enterprise benefits clients, acting as executive sponsor and trusted advisor. Oversee and develop a team of Account Executives, drive retention, revenue growth, cross-sell, renewals, and QBRs, provide strategic consulting on CDH programs, and collaborate with product, implementation, and client success teams to deliver best-in-class service. Top Skills: ExcelMicrosoft PowerpointMicrosoft WordSalesforce CRM

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us -they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge ‘standard’ thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we’d love to hear from you!