IT Operations Engineer (L/2) - Warehouse Operations

We are seeking an experienced IT Operations Engineer (L2) to support warehouse and office IT operations. This role is responsible for advanced technical troubleshooting, infrastructure support, network issue resolution, handheld device management, monitoring response, and operational optimization in a 24/7 warehouse environment. The engineer will serve as the escalation point for complex IT issues and work closely with warehouse operations, vendors, and regional IT teams to ensure stable and efficient IT services., Provide advanced support for desktops, laptops, operating systems, office software, and warehouse applications. Troubleshoot hardware, software, system performance, and operating system issues. Support warehouse network connectivity, IP/DNS configuration, cabling, and advanced troubleshooting using tools such as ping, tracert, nslookup, telnet, and Wireshark. Support printers, label printing systems, barcode scanners, PDA devices, and handheld terminals. Perform system imaging, patching, firmware upgrades, backup, recovery, and device reimaging. Support conference room and video meeting equipment. Participate in monitoring, incident response, escalation handling, and operational support for warehouse IT infrastructure. Support IT asset management, SOP creation, documentation, and operational process improvement. Coordinate with vendors and regional/global IT teams on issue resolution and infrastructure support.

Three+ years of IT support or IT operations experience. Experience in warehouse, logistics, manufacturing, or retail environments preferred. Strong knowledge of Windows OS, computer hardware, printers, handheld devices, and networking. Familiar with TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and troubleshooting tools. Experience with ticketing systems and IT service management processes. Experience with Zebra/Honeywell devices, Intune/MDM, or warehouse automation systems is a plus. Strong troubleshooting, communication, and documentation skills. Ability to support shift-based or after-hours operations when required.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.