IT Service Desk Technician (L1) - Warehouse Operations

We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment, Install and configure Windows operating systems, office software, and standard application Support desktops, laptops, monitors, printers, scanners, and peripheral Troubleshoot basic hardware, software, and connectivity issue Support barcode scanners, PDA devices, handheld terminals, and label printer Handle printer maintenance, paper jams, toner replacement, and label printing issue Configure basic network settings including IP, Wi-Fi, and printer connectivity Prepare and deploy IT equipment for new users and warehouse operation Respond to IT tickets and provide onsite support within SLA requirement Maintain IT asset inventory and basic documentation Escalate complex issues to L2 engineers when necessary

One+ year of IT support experience preferred Basic knowledge of Windows OS, computer hardware, printers, and handheld devices Familiar with basic networking concepts and troubleshooting Experience with ticketing systems and onsite user support Strong customer service and communication skills Preferred Qualifications Experience in warehouse, logistics, retail, or manufacturing environments. Experience supporting Zebra or Honeywell handheld devices. Experience with label printing systems. Basic knowledge of Intune or MDM tools.

iSoftStone, Inc. is seeking an IT Service Desk Technician (L1) - Warehouse Operations to join our Team in Whitestown, Indiana! This is a one year contract role which requires the employee to work onsite!, iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies