ServiceNow Technical Architect

Role Descriptions: We are looking for a senior ServiceNow Platform Architect to own the platform end-to-end, drive architectural strategy, and deliver scalable, secure, and business-aligned solutions. This role requires deep expertise in HRSD, ITSM, portal technologies, and integrations, along with strong stakeholder engagement at leadership levels., Platform Ownership: Own the ServiceNow platform strategy, architecture, governance, and roadmap. Solution Architecture: Lead architecture across HRSD and ITSM, including Employee Center / Service Portal / UI Builder. Integration Leadership: Design and govern enterprise integrations (REST/SOAP, IntegrationHub, MID Server). Stakeholder Engagement: Act as a trusted advisor to business leaders and CXOs. Governance & Quality: Define standards, best practices, and ensure performance and security. Team Leadership: Mentor architects and developers; drive technical excellence. Core Expertise ITSM (Incident, Problem, Change, Request) HRSD (Case Management, Lifecycle Events, Employee Center) Service Portal / UI Builder CMDB, CSDM Flow Designer, JavaScript scripting, ACLs, performance tuning Integration: REST/SOAP APIs, IntegrationHub, MID Server, SSO, LDAP, OAuth Mandatory Certifications

CTA (Certified Technical Architect) MUST HAVE CIS-HRSD (Certified Implementation Specialist HRSD) MUST HAVE Leadership Expectations Proven end-to-end platform ownership Strong enterprise architecture mindset Excellent communication and stakeholder management Ability to drive strategic decisions and roadmap planning Success Measures Scalable and stable platform architecture High stakeholder satisfaction Strong governance with minimal technical debt Successful delivery of HRSD & ITSM transformation