ServiceNow Technical Lead / Platform Lead

Siri InfoSolutions Inc

Reston, VA, United States

11 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Computer-Aided Design User Authentication Configuration Management Databases Configuration Management Code Review Information Systems Regression Testing Simple Object Access Protocol (SOAP) Software Deployment Data Streaming Systems Integration Strategies of Testing

+4 more

Client Side Scripting Information Technology OSS/BSS Servicenow

Job description

Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).

Generic Managerial Skills (if any)

Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).
Coordinate across onshore/offshore teams and vendors to restore service quickly and safely.
Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor’s degree in computer science/engineering/information systems or similar technical area

Requirements

Must Have Technical/Functional Skills

Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).
ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.
Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.
Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.
Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices.
Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfilment, billing) to translate business needs into platform solutions.
Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.
Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have).