Servicenow Technical Architect

• We are seeking an experienced ServiceNow Platform Lead / Principal Architect with 10+ years of IT experience and extensive expertise in ServiceNow platform governance, architecture, digital transformation, ITSM, CMDB, ITOM, HRSD, CSM, and enterprise integrations.
• The ideal candidate will lead platform strategy, roadmap planning, solution architecture, service delivery, and cross-functional teams to deliver scalable and innovative ServiceNow solutions aligned with business objectives., Platform Strategy & Governance
• Own and govern the ServiceNow platform roadmap, release management, backlog prioritization, and platform lifecycle.
• Establish governance frameworks, standards, best practices, and architecture principles.
• Lead platform modernization initiatives and adoption of new ServiceNow capabilities.
• Define operational metrics, and continuous improvement strategies.

Solution Architecture

• Design scalable enterprise solutions across ServiceNow modules including:
• ITSM , HRSD, ITOM, CSM, CMDB & CSDM, Service Catalog, Knowledge Management, Employee Center
• Provide architecture leadership for complex business transformations.
• Ensure adherence to ServiceNow best practices and platform standards.

Enterprise Integrations

• Lead integr ations between ServiceNow and enterprise applications such as:
• SAP, Intune, Dynatrace, SolarWinds, CrowdStrike
• LeanIX, Apptio, Horizons, BT Digital Services
• Identity and Asset Management platforms
• Define integration architecture using REST APIs, IntegrationHub, MID Servers, and event-driven designs.

CMDB & CSDM Leadership

• Lead CMDB strategy, governance, data quality initiatives, and service mapping programs.
• Establish data models, reconciliation policies, and lifecycle governance.
• Drive CSDM adoption and alignment across business and technical services.

Program & Delivery Management

• Manage large-scale ServiceNow programs from requirements through production support.
• Lead SOW development, project estimation, budget planning, risk management, and stakeholder communications.
• Coordinate with business leaders, vendors, architects, and development teams.

Leadership & People Management

• Lead global development and support teams.
• Mentor developers, architects, business analysts, and administrators.
• Drive delivery excellence, resource planning, and knowledge management initiatives.
• Engage with senior leadership and executive stakeholders

• 10+ years of IT experience.
• 10+ years of ServiceNow experience.
• Experience leading enterprise ServiceNow implementations and transformations.
• Experience managing global teams and vendor engagements.
• Proven track record delivering large-scale ServiceNow programs.

Technical Expertise

• ITSM, HRSD , ITOM Event Management , CMDB & Discovery, Service Catalog
• Employee Center, CSM , Flow Designer , IntegrationHub, REST/SOAP APIs
• JavaScript, Performance Analytics
• AI/GenAI capabilities within ServiceNow
• Agile and ITIL methodologies

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS ITSM
• ServiceNow CIS HRSD
• ServiceNow CIS CSM
• ServiceNow CIS Discovery
• ITIL Foundation / Managing Professional
• Agile/Scrum Certification