ServiceNow Developer

• Own the development of the enterprise platform ecosystem using ServiceNow to standardize intake, workflow orchestration, CMDB alignment, and cross-platform integrations that enable end-to-end visibility and consistent service delivery.
• Develop, configure, and customize ServiceNow applications and modules to meet business requirements.
• Implement and maintain workflows, business rules, UI policies, and client scripts within the ServiceNow platform.
• Collaborate with IT and business stakeholders to gather requirements and translate them into technical solutions.
• Integrate ServiceNow with other enterprise systems using REST, SOAP, and other APIs.
• Troubleshoot and resolve issues related to ServiceNow functionality, performance, and integrations.
• Participate in testing, deployment, and documentation of ServiceNow solutions.
• Maintain data integrity and ensure compliance with organizational standards and best practices.
• Assist in upgrading ServiceNow instances and applying patches as needed.
• Provide technical support and training to end users and junior developers.
• Stay current with ServiceNow releases and new features, recommending improvements to enhance platform capabilities.

• 4 to 5 years prior experience with software analysis, design, development, testing, debugging, integration, deployment, support and documentation of core and web based systems following the software development lifecycle, or combination of applicable experience, education, and training which provides the knowledge and skills needed to perform job duties.
• Hands-on experience developing, configuring, and customizing ServiceNow applications and modules.
• Solid understanding of ServiceNow platform capabilities, including workflows, business rules, UI policies, and client scripts.
• Experience integrating ServiceNow with other enterprise systems using REST and SOAP APIs.
• Familiarity with ITIL processes and best practices.
• Proven ability to troubleshoot and resolve ServiceNow platform issues.
• Experience with testing, deployment, and documentation of ServiceNow solutions.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration skills with IT and business stakeholders.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.