Help Desk Technician

Our client is seeking an Entry Level Help Desk Technician to join their IT team on a full-time basis. This role provides a mix of hardware and software support to end users, serving as a first point of contact for troubleshooting technical issues, while gaining hands-on experience supporting business applications including Microsoft Dynamics 365.

This is a great launching pad for someone early in their IT career who wants real, varied experience rather than sitting behind one narrow queue. You’ll get exposure to both the hardware side (repairs, setup, deployments) and the software side (troubleshooting applications, supporting Dynamics 365 users), working alongside experienced technicians who can mentor you as you build your skill set. It’s an ideal fit for someone eager to learn, grow into more advanced IT roles, and develop a well-rounded technical foundation., Tech Breakdown

• 40% Hardware Support (setup, repairs, deployments)
• 40% Software Support (Windows, business applications, Dynamics 365)
• 20% Ticketing & Documentation

Daily Responsibilities

• 50% Hands-On Support: troubleshooting and resolving end-user hardware and software issues
• 30% Ticketing & Documentation: logging, tracking, and following up on support requests
• 20% Team Collaboration: learning from senior technicians and assisting with new user setup

• Basic knowledge of computer systems, hardware components, and software applications
• Familiarity with Windows operating systems (Windows 10 & Windows 11)
• Strong customer service, communication, and problem-solving skills
• Willingness to learn and grow technical skills in a fast-paced support environment

Desired Skills & Experience

• Familiarity with Microsoft Dynamics 365
• Prior experience or coursework in an IT support or help desk environment
• Experience using a ticketing system to log and track support requests
• Relevant certification (e.g., CompTIA A+) or coursework in progress