Help Desk Technician

Principle LTC is currently seeking an experienced, high energy, Help Desk Technicians to join our team. This position is accountable for providing technical support to all levels of the organization while pursuing the best in customer service. If you are interested in a rewarding opportunity with a dynamic healthcare provider, apply today!, The Help Desk Technician is an integral part of the Information Technology Group. Responding to telephonic or electronic inquiries by listening to concerns and following provided documentation to resolve these concerns., * Provide technical support and troubleshooting assistance to end-users via phone, email, and in-person to those that care for our residents.

• Imaging and/or building computer equipment based on established procedures.
• Able to ask decerning questions to determine how to best serve the caller.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
• Set up user accounts and permissions in Active Directory and other systems
• Collaborate with other IT teams to escalate and resolve complex issues
• Document all support activities and resolutions in the ticketing system
• Assist with the deployment of software updates and patches
• Conduct user training on basic IT functions and applications

Do you have experience in Windows?, * listening with the intent of understanding, translating business problems, and troubleshooting in order to resolve problems while providing excellent customer service.

• problem solver who is able to prioritize various tasks and responsibilities., * Experience in a customer service, help desk, or technical support role
• Ability to provide excellent customer service and communicate technical information to non-technical users
• Strong knowledge of Windows operating systems (Windows 7/11) and Microsoft 365 Suite
• Familiarity with network protocols (TCP/IP), LAN/WAN technologies, and network administration concepts
• Experience with desktop support, including hardware troubleshooting and software installation

3.43.4 out of 5 stars 1435 Hwy 258 North North, Kinston, NC 28504 $16 - $20 an hour - Full-time, Pulled from the full job description

• Professional development assistance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, We believe in making our people the foundation of who we are. We want a workplace centered on kindness, caring, and compassion where team members meet the high standards and expectations our residents and families deserve. We are proud to offer:
• Competitive pay
• Payactiv- access your earned wages before pay day!
• Health, Vision, & Dental Insurance
• 401(k) Retirement Plan with Company Match
• Company Paid Life Insurance
• Accident, Critical Illness and other voluntary insurance plans
• Vacation after 90 days of full-time employment, Sick, and Holiday Pay
• Free Employee Assistance Program
• Opportunities for Career Advancement, * 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance