Information Technology Manager

Service Desk Management

• Provides support through astute troubleshooting methodology.
• Troubleshoot hardware and software issues across various platforms.
• Address a full range of customer needs, including troubleshooting, technical assistance, system usage support, password resets, and/or any other related system questions.
• Document each customer interaction in a clear, concise, and understandable format.
• Research and resolve customer calls that require follow-up.
• Monitor assigned incidents to ensure adequate and timely resolution in accordance with service levels
• Provide insight and recommendations to improve system efficiency and workflows.

Security Management

• Manage server security protocols and access permissions.
• Monitor and maintain security protocols for all company devices and systems.
• Conduct regular security assessments and vulnerability scans.
• Manage user access rights and permissions.
• Respond to security incidents and implement corrective measures.

Device Management

• Configure and deploy devices for new employees, including computers, mobile devices, and tablets.
• Install, configure, and maintain software applications across all company devices.
• Manage device inventory and asset tracking and coordinate with vendors for hardware procurement and warranties.
• Perform regular system backups, updates, and maintenance procedures.

Licensing Management

• Track and maintain software subscription and licensing records to ensure compliance and accurate inventory management.
• Review existing licensing agreements and support contract administration activities.
• Collaborate with purchasing teams to facilitate software acquisitions and renewals.
• Partner with business leaders and stakeholders to understand software requirements and recommend appropriate licensing solutions.
• Monitor software usage and entitlement data to help optimize licensing investments.
• Maintain organized documentation related to software assets, contracts, and vendor communications.

Special Projects

• This position may be tasked with supporting the Salesforce Architect and/or Developer in new system integrations, migrations and/or upgrades as needed.
• Any other IT related special projects as needed.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 5 years’ experience in IT support or system administration requires.
• Experience in supporting Salesforce and Microsoft products required.
• NetSuite experience a plus., * Ability to work independently and muti-task technical issues efficiently and effectively.
• Excellent problem solving, organizational and communication skills a must.
• Quick to learn new technologies and applications.
• Positive working attitude, contributing as an individual and team member to accomplish goals.
• Strong analytical skills, decisiveness, and sound judgment

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position at a desk and work on a computer.
• May require lifting and moving computer equipment (up to 50 lbs.).
• Must be able to access and navigate the facility.

Growing industrial services company in NW Houston is seeking an IT Manager that will thrive in a fast paced, multi-task environment. Excellent compensation and benefits.