Infrastructure Support Engineer / BSA (Plant Environment)

We are seeking a hands-on Infrastructure Support Engineer / Business Systems Analyst to support the communications and operational technology infrastructure across multiple manufacturing facilities. This role combines plant infrastructure support with business analysis, partnering with operations, engineering, and IT teams to ensure critical technology enables safe, efficient production. The ideal candidate is mechanically inclined, comfortable working in industrial environments, and understands how networking, communications, and plant technologies integrate to support manufacturing operations. This individual will support existing infrastructure, troubleshoot issues, evaluate new technologies, and help bridge the gap between plant operations and IT engineering., * Experience installing and supporting Cisco switches, routers, firewalls, structured cabling, network racks, and fiber optic infrastructure

• Install, mount, maintain, and troubleshoot networking and communications equipment supporting plant operations
• Provide Tier II infrastructure support, coordinating issue resolution with engineering teams, vendors, and plant personnel

Plant Infrastructure Support:

• Support the communications infrastructure across multiple manufacturing facilities, including network racks, servers, switches, routers, firewalls, structured cabling, and fiber (single-mode and multi-mode).
• Install, mount, maintain, and troubleshoot networking and communications equipment supporting plant operations.
• Provide Tier II infrastructure support, coordinating issue resolution with engineering teams, vendors, and plant personnel.
• Support facility expansions, equipment deployments, and greenfield construction projects while following all plant safety requirements.

Business Systems Analysis:

• Partner with operations, engineering, and maintenance teams to understand business processes and technology needs.
• Evaluate how existing and emerging technologies integrate with manufacturing operations and identify opportunities for improvement.
• Gather business requirements, document workflows, and translate operational needs into technical solutions.
• Assist with technology planning, infrastructure upgrades, and implementation of new plant technologies.

Collaboration & Operations:

• Serve as the primary technology resource for plant infrastructure and communications systems across multiple facilities.
• Walk production areas to identify infrastructure issues before they impact operations.
• Communicate effectively with technicians, engineers, plant leadership, vendors, and IT teams to ensure timely issue resolution and continuous operational improvement.

We’re looking for an IT generalist with strong infrastructure knowledge who enjoys working in manufacturing environments. This person understands both the technical and operational sides of the business, can support critical plant communications infrastructure, and effectively partner with operations, engineering, and IT teams to identify, implement, and support technologies that keep manufacturing facilities running efficiently., * Core infrastructure (working within a plant environment) is the #1 priority

• MUST HAVE experience working within a plant environment
• 65% of the work will be in the field (other plants) and 35% at a desk within a plant
• BSA skills are the #2 priority (they don’t need to have a BSA title, but experience performing those types of duties)
• Serve as the primary technology resource for plant infrastructure and communications systems across multiple facilities
• Support the communications infrastructure across multiple manufacturing facilities, including network racks, servers, switches, routers, firewalls, structured cabling, and fiber, * Experience supporting communications, networking, or infrastructure in a manufacturing, industrial, construction, utilities, or oil & gas environment.
• Strong mechanical aptitude and experience using hand tools.
• Experience installing and supporting Cisco switches, routers, firewalls, structured cabling, network racks, and fiber optic infrastructure.
• Previous Help Desk or Tier II technical support experience.
• Understanding of how communications infrastructure supports plant operations.
• Experience working directly with operations, engineering, or maintenance teams.
• Strong troubleshooting, communication, and problem-solving skills., * Experience supporting multiple manufacturing facilities or greenfield construction projects.
• Knowledge of operational technology (OT), industrial networking, and physical security systems.
• Bachelor’s degree in Information Technology, Engineering, Business Systems, or a related field.