Database Administrator

CUPSS is the Commonwealth’s enterprise provisioning system for employees and contractors. It is also used to create and manage service accounts, resource accounts, training accounts, test accounts, etc. in those systems. The primary user base consists of several hundred IT administrators and help desk personnel across all of the participating agencies.

1. CUPSS Environment.

CUPSS is currently hosted at the Enterprise Data Center (EDC) and is built on IBM’s Security Identity Manager (SIM). In addition, other main components are Computer Associates SiteMinder, IBM DB2, Microsoft SQL Server, IBM WebSphere Application Server, and Microsoft IIS web server.

CUPSS supports the creation, management, and separation of user accounts in Active Directory 2008 (CWOPA) and exchange 2007 (currently being updated to Exchange 2013). For employees and contractors, updates are received in a batch mode from HR systems and processed automatically. For non-human accounts such as service or resource accounts, creation and management is a manual process.

1. Help Desk.

The Help Desk offers general tier 2 and 3 support for all CUPSS users. The Help Desk is manned by 2 agents during normal working hours (M-F, 8:00a - 5:00p) with on-call support for after-hours, including weekends and holidays. Typical Help Desk support includes: application or role questions, provisioning issues, and account management issues. The Help Desk is responsible for monitoring system availability and documenting outages. The Help Desk will work closely with the Enterprise Messaging Team (EMT) - which manages both CWOPA as well as the Exchange email systems - as well as other service providers at the EDC and DHS as needed. User requests for service are sent to the Help Desk through the Service Now ticketing system. Typically, CUPSS generates 25-35 tickets a week.

SKILLS: IBM Security Identity Manager - REQUIRED EXPERIENCE: 2 Years

SKILLS: CA Site Minder REQUIRED EXPERIENCE: 1 Year

SKILLS: Identity Minder REQUIRED EXPERIENCE: 1 Year

SKILLS: Websphere Highly desired

SKILLS: Active Directory Highly Desired

SKILLS: Windows Server 2008 Highly Desired

SKILLS: Site Minder Federation Highly Desired

SKILLS: XML Highly Desired

SKILLS: Java Highly Desired

Resource needed to assist with “help desk” like functionality, as well as break-fix situations.

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