Help Desk Technician

Our client is seeking a dependable Help Desk Technician to provide first-level technical support in a fast-paced IT environment. This is an excellent opportunity for someone looking to grow their IT career while gaining hands-on experience with desktop support, hardware deployments, account administration, and end-user troubleshooting. The ideal candidate is reliable, customer-focused, and eager to learn new technologies while supporting a collaborative IT team., * Provide first-level technical support for hardware, software, and end-user issues

• Respond to help desk tickets, phone calls, emails, and walk-up support requests

• Configure, image, deploy, and replace desktop and laptop computers

• Perform password resets and user account administration using Active Directory or similar tools

• Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues

• Document incidents, resolutions, and updates within the ticketing system

• Escalate advanced technical issues to senior support staff when appropriate

• Assist with large-scale hardware deployments and workstation refresh initiatives

• Deliver outstanding customer service while supporting users throughout the organization

• Maintain an organized workspace while supporting multiple priorities and deadlines, Role: Help Desk Technician Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $20.00 - $22.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportuni… Recommended *, Job Title: End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $20 - $22 / hour depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorized… Recommended *, Role: Desktop Engineer Location: Houston, TX Pay Range: $120,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). 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• Previous Help Desk, Desktop Support, IT Support, or Call Center experience preferred

• Experience supporting Windows 10/11 and Microsoft 365 environments

• Familiarity with Active Directory account administration and password management

• Basic knowledge of desktop hardware, peripherals, and troubleshooting techniques

• CompTIA A+ certification is a plus but not required

• Strong customer service, communication, and interpersonal skills

• Ability to troubleshoot technical issues while maintaining a positive customer experience

• Desire to grow within Information Technology and expand technical knowledge

Ideal Candidate Profile:

• Dependable with excellent attendance and punctuality

• Customer-service oriented with a positive and professional attitude

• Strong communication and problem-solving skills

• Eager to learn and develop technical expertise

• Comfortable supporting users both remotely and in person

• Organized, adaptable, and able to prioritize multiple tasks

• Collaborative team player with a strong work ethic

• Motivated to build a long-term career in Information Technology

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented with multiple employment options near your home