Help Desk Technician

• Provide first-level technical support for hardware, software, and end-user issues

• Respond to help desk tickets, phone calls, emails, and walk-up support requests

• Reset passwords and manage user accounts through Active Directory or similar tools

• Configure, image, deploy, and replace desktop and laptop computers

• Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues

• Document incidents, resolutions, and updates within the ticketing system

• Escalate complex technical issues to senior support staff when appropriate

• Assist with large-scale computer deployments and hardware refresh initiatives

• Deliver excellent customer service while supporting employees across the organization

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Our client is seeking a dependable Help Desk Technician to join their IT team in a customer-focused support role. This position is ideal for someone looking to grow their IT career while gaining hands-on experience with desktop support, account administration, hardware deployments, and end-user troubleshooting. Reliability, punctuality, and a strong customer service mindset are just as important as technical skills, making this an excellent opportunity for someone eager to learn and develop within a collaborative IT environment., * Previous Help Desk, IT Support, Desktop Support, or Call Center experience preferred

• Strong customer service and communication skills

• Experience supporting Windows 10/11 and Microsoft 365 environments

• Familiarity with Active Directory account administration and password resets

• Experience with hardware setup, imaging, and workstation deployments

• CompTIA A+ certification is a plus but not required

• Basic understanding of networking concepts and troubleshooting methodologies

• Desire to grow within Information Technology and expand technical skills

Ideal Candidate Profile:

• Dependable with excellent attendance and punctuality

• Customer-focused with a positive, team-oriented attitude

• Strong communication and interpersonal skills

• Eager to learn and grow in an IT support environment

• Comfortable handling a variety of support requests throughout the day

• Organized, self-motivated, and able to prioritize multiple tasks

• Enjoys working in a collaborative, fast-paced environment

• Committed to providing exceptional service to end users

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented with multiple employment options near your home