Technical Program Manager / Program Manager

We are seeking a Technical Program Manager / Program Manager - Digital Communications Retention to join our dynamic team. The ideal candidate will have strong experience in voice infrastructure, e-communications capture, data retention, and regulatory SaaS technologies and a proven ability to lead complex cross-functional programs that deliver compliant communication capture, retention, and supervision at enterprise scale., * Lead end-to-end program management for e-communications retention initiatives aligned with regulatory and business requirements.

• Partner with engineering, compliance, risk, legal, operations, and vendors to deliver predictable execution across multiple workstreams.
• Define program scope, success metrics, milestones, and governance; maintain documentation, roadmaps, and status reporting.
• Translate technical requirements into clear, actionable plans for technical and non-technical stakeholders.
• Oversee integrations, migrations, and enhancements for voice recording, archive systems, supervision tools, and compliance platforms.
• Identify risks, gaps, and dependencies; drive mitigation and timely escalation.
• Ensure communication retention controls meet enterprise standards and financial-industry regulations.
• Facilitate communication across teams, including executive presentations, written summaries, and structured program materials.
• Track and report progress using standardized project and program management methodologies.
• Drive lifecycle management of voice and e-communications platforms, including EOL planning, upgrades, and remediation of obsolete components.
• Coordinate security vulnerability assessments, patch planning, and risk remediation within enterprise standards.
• Establish and maintain lifecycle governance for retention technologies, including versioning, patch cycles, deprecation, and architectural alignment.

• 5+ years of enterprise program or project management experience in technology or compliance domains.
• Strong technical understanding of voice recording systems, e-communication capture, and data retention and archiving technologies.
• Demonstrated ability to produce structured program documentation and executive-ready communications.
• Excellent written and verbal communication with the ability to explain technical concepts to diverse audiences.
• Proven effectiveness in matrixed environments driving outcomes across multiple teams.
• Experience managing vendors and coordinating multi-party delivery.
• Voice infrastructure expertise. Onsite presence required.

Preferred Skills:

• Experience in financial services and familiarity with regulatory frameworks.
• Knowledge of surveillance or supervision tools and compliance workflows.
• Program management certifications such as PMP, PgMP, CSM, or SAFe.
• Background working with global teams and large-scale enterprise platforms.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.