IT System Engineer - Operations & Support

• Deployment, installation, and lifecycle management of clients, laptops, mobile devices, and peripherals
• On-site 1st- and 2nd-level support, as well as handling incidents, service requests, and standard changes
• Assisting users with hardware and software issues, and managing conference room and printing systems
• Administration of Microsoft Intune in accordance with defined standards (device registration, policies, software deployment)
• User and group management in Active Directory and Microsoft 365 in accordance with the authorization policy
• Supporting the operation of the local server and network infrastructure according to specifications provided by infrastructure specialists
• Applying client and server patches in accordance with the central patch process
• Asset and license management, as well as maintenance of technical documentation
• Coordinating and supervising external service providers on-site
• Collaboration on IT projects and implementation of centrally defined standards
• Participation in IT on-call duty according to the duty roster
• Ensuring stable and service-oriented IT operations at the site
• Adherence to IT security policies, quality standards, and compliance requirements
• Documentation of work performed and escalation of complex issues to the responsible senior specialists

• In-depth knowledge of Windows 10/11 and Microsoft 365
• Experience with Intune, Active Directory, and basic knowledge of Azure/Entra ID
• Experience in client management and on-site support
• Basic knowledge of networking (TCP/IP, VLAN, DHCP, DNS)
• Basic knowledge of PowerShell is a plus
• Experience with ITSM processes (e.g., ITIL) is desirable
• Strong service and customer focus
• Ability to work independently, in a structured and reliable manner
• Ability to work well in a team and strong communication skills
• Analytical thinking and a pragmatic, solution-oriented approach
• Willingness to pursue further training

Experience in several of the areas mentioned is desirable; a structured onboarding process and technical support from senior specialists will be provided.

This role offers the opportunity for professional development within the European IT operating model, particularly in the areas of Workplace Management, Client Management, Microsoft 365, Intune, and local infrastructure.

• Betriebliches Gesundheitsmanagement: Ihre Gesundheit und Ihr Wohlbefinden liegen uns am Herzen. Profitieren Sie daher von unseren vielfältigen Gesundheitsangeboten wie dem Betriebsarzt, der Gesundheitsvorsorge, Check-ups, Fitnessangeboten und Nachhaltigkeitstagen
• Jobrad: Wir bieten unseren Mitarbeitenden die Möglichkeit, ein Jobrad zu leasen. Unser Angebot umfasst auch E-Bikes, für alle, die ein wenig zusätzlichen Rückenwind benötigen.
• Verpflegung: Je nach Standort finden Sie verschiedene Verpflegungsoptionen - von klassischen Kantinen bis hin zu modernen Konzepten wie (FreshTaste’.
• Corporate Benefits: Wir bieten unseren Mitarbeitenden exklusive Rabatte und Sonderkonditionen bei zahlreichen Marken aus den Bereichen Mode, Technik, Freizeit und vielem mehr.
• Fort- und Weiterbildungen: Unser Fokus liegt auf der stetigen Weiterentwicklung unserer Teammitglieder. Wir möchten sicherstellen, dass jeder Einzelne sein volles Potenzial ausschöpfen kann, und bieten daher passgenaue Trainingsangebote für unterschiedliche Positionen an.
• Flexibilität: Wo möglich, schaffen wir durch unsere flexiblen Arbeitszeitmodelle eine gute Vereinbarkeit von Beruf und Privatleben.