Senior Data Analyst Voice of Customer

• Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues
• Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
• Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
• Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling
• Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
• Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
• Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team

• Bachelor’s or master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, or a related field
• Alternatively, relevant technical training with automotive or software experience is an advantage
• Strongly experienced with data analysis tool & report setting (e.g. SharePoint, Power BI) and AI database creation
• Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA)
• Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)
• Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan)
• Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are advantageous)
• High level of initiative, adaptability, attention to detail, and teamwork orientation

Hays Professional Solutions GmbH

HR services

1,001-5,000 employees

Mannheim, Germany