Security Operations Center Officer

This position monitors a variety of security technologies, including access control, video surveillance, and alarm systems, to provide security services for all properties and act as the shift point of contact by providing training, technical guidance, or support during security-related incidents.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
• Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
• Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
• Identifies and notifies management of vacant security posts.
• Provides direction and training to site officers and contract employees as needed to accomplish service goals.
• Monitors welfare of security personnel working after-hours and remote assignments.
• Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
• Maintains the security and confidentiality of sensitive security information.
• Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints., The Security Operations Center Officer monitors a variety of security technologies, including access control, video surveillance, and alarm systems, to provide security services for all properties and acts as the shift point of contact by providing training, technical guidance, or support during security-related incidents.

Essential Employee:

This position has been designated as an Essential Employee position. In the event of a city-designated emergency, Essential Employees provide services that impact public health, safety, utility services, and the welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, required to modify their schedule, assigned to a city-designated work site, or retained on site to assist with operations and recovery., Night Shift: 6:00 p.m. - 6:00 a.m. or Day Shift: 6:00 a.m. - 6:00 p.m. Shift may change according to departmental needs; work hours may include after-hours, holidays, and weekend work, and other hours as required., * A detailed, complete employment application is required. It helps us evaluate your qualifications more effectively and will be used to determine your salary if you are selected for this position.

• Provide each job title and accurate employment dates for all jobs included on the application.
• Your work history should include the specific duties you performed, any supervisory or leadership responsibilities you held, and the equipment and computer software you utilized.
• The City of Austin employment application is an official document; incomplete applications will not be considered.
• A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
• A cover letter is also required. In the cover letter, candidates should describe, in concise detail, their interest in the position and highlight any prior experience relevant to the role.

If you are selected to interview:

Your skill level in the competency areas for this job will be assessed through written assessment testing, with a required minimum passing score of 70%.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited institution or organization.
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 before confirming a start date.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that may conflict with or interfere with their duties and responsibilities to the Department.
• Austin Water will review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws and ordinances.
• Knowledge of City practices, policies, and procedures.
• Knowledge of training techniques and principles
• Knowledge of critical infrastructure security requirements and protocols.
• Knowledge of electronic security systems.
• Skill in oral and written communication.
• Skill in using computers and related software applications.
• Skill in using Microsoft applications.
• Skill in using access control systems.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in data analysis and problem solving.
• Ability to work in a high-level, high-risk security environment.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to document incidents in Microsoft Word.
• Ability to quickly recognize and analyze irregular events.
• Ability to utilize radio equipment, complying with Federal communication guidelines.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to provide excellent customer service.
• Ability to effectively communicate with the Security team and law enforcement during stressful situations.
• Ability to work during emergencies or bad weather.
• Ability to participate in on-call program and work both scheduled and unscheduled overtime.
• Ability to work varying shifts that include weekends, holidays, and possible 12-hour day.
• Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
• Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program., Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in a Security Operations Center.

Licenses and Certifications Required:

Valid Texas Class C Driver License

Preferred Experience:

• Experience in security monitoring activities including working in high-level, high-risk security environments; and an ability to quickly recognize and analyze irregular events
• Experience in a security management team in a utility, municipality, or other similarly regulated entity or critical infrastructure; and knowledge of Federal, State, and Local laws, regulations, and policies regarding Security Operations Center
• Effective verbal and written communication skills with various levels of internal customers, stakeholders, and the public; strong problem-solving, decision-making, and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptions
• Ability to develop relationships with other entities, departments, and outside organizations including contracted security firms, Homeland Security, emergency management, fire, and police organizations; and an ability to handle conflict, hostility, and uncertainty in intense security situations
• Advanced experience with Genetec Security Management System software, or other electronic security systems and access control systems

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation’s most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees’ Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country., * Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security : Plan for the future with the City of Austin Employees’ Retirement System.
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up-we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.

Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants., At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation’s most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee., This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.

Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.

The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.

Located at the edge of the Texas Hill Country-rolling terrain of limestone bluffs, springs, rivers, and lakes-Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.

There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.

City Government

The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.

The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.

The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.