Application Support Tech I

An employer in the insurance industry is looking for an Application Support Tech I to join the fully-remote team. This person will support a wide range of enterprise business applications such as ServiceNow, DocuSign, Kofax/Tungsten, HubSpot, and others. This role is focused specifically on application-level support-not help desk or hardware-acting as the go-to resource when users experience issues within specific systems. On a daily basis, this individual will troubleshoot application issues, manage user access and permissions (including SSO and ideally Okta), document tickets, and escalate to vendors when needed, while maintaining ownership of the issue through resolution. This person will operate as a functional owner across multiple applications, supporting onboarding/offboarding of users, managing configurations, and ensuring each system is aligned with Alliant’s governance model. They will work closely with project managers and business teams as new applications are implemented, taking ownership once those systems transition into steady-state support. The role requires someone comfortable navigating ambiguity, gathering information across teams, and proactively identifying solutions, as the function is still being built out and evolving. A strong emphasis will be placed on documentation and knowledge management, helping centralize processes and resources into platforms like ServiceNow and SharePoint, as well as building out more structured support workflows over time. The individual will also support system testing, upgrades, and process improvements, while partnering with vendors and internal stakeholders to ensure applications are stable, secure, and scalable. This position is ideal for someone who can operate across multiple systems at scale, take initiative, and help build a more mature application support and governance model, with future focus on automation and AI-driven processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2-3 years of relevant experience in an IT environment specifically focused on corporate / business applications

Experience using ServiceNow as a ticketing system, but also for documentation purposes

Strong experience working with SSO related applications issues

Must be a strong communicator who can work with business stakeholders as well as third-party vendors

Experience working in an agile environment Okta experience

Experience working in the insurance industry

Dashboarding experience using PowerBI, Power Automate or ServiceNow