Technical Support Representative

Are you passionate about technology and looking to jump start your career? VIPRE Security is looking for a tech-savvy IT support representative who will respond to user questions via phone, email and chat. We are located in Clearwater, FL (with easy commutes from Tampa or St. Pete), our environment is casual, and we offer a full benefits package! There is always room to grow within our organization and we support our employees by offering reimbursement for certifications and other courses. Join one of the fastest growing companies in cyber security technology. VIPRE is transforming the IT security landscape to combat the next generation of cyber-attacks. Purpose The Technical Support Representative is responsible for providing technical support for VIPRE Antivirus and VIPRE Exchange to end users via phone, email and chat. The ideal candidate would be a customer-focused individual with prior technical help desk experience and someone who can thrive in a dynamic, fast paced environment., + Promote and maintain a high quality, professional, service-oriented company image among internal and external customers.

• Provide excellent customer service and technical support via phone in an inbound call center.
• Involved in any additional follow up, testing and troubleshooting
• Keep customer informed of how and when problems are resolved.
• Maintain high levels of customer satisfaction; proactively contact customers to verify that solutions are successful and that customers are pleased.
• Build and maintain solid working relationships with partner teams (Product Specialists, Security Response, Sales).
• Other duties as assigned by management

• Working knowledge of Active Directory.
• Strong configuration and troubleshooting of hardware and software issues
• Experience with different operating systems and servers
• Should be a team player with excellent communication/written skills
• Minimum 2 years’ experience in Technical Support or related field required.
• Prior experience in an antivirus or anti-malware environment is a plus!