Technical Support Representative PART - TIME

Respond to customers’ requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills., Screen and handle calls as appropriate. Type and enter information into a database while a customer is speaking. Recognize research, isolate, and resolve information system problems. Recognize customer problems that should be escalated to the next level for resolution following established protocols. Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction. Maintain appropriate records and prepare reports as required. Performs other duties and tasks as assigned by the Team Lead.

High School Diploma or the equivalent. Experience working in technical support and/or education in IT. Experience using and supporting iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus. Experience troubleshooting wireless connections. Advanced knowledge of Networking. Ability to utilize various databases consecutively with good typing skills. A+, Net+ or Help Desk Tech Certification is a plus but not required. Call center experience is a plus.