Service Desk Lead

Information Systems Solutions (ISS) is seeking to hire a an individual to manage a Service Desk supporting a Government customer in the Washington, DC area. The selected individual will be responsible for management of a Team of administrators supporting an SCI-level service desk. Why Work For ISS? At Information Systems Solutions (ISS), we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career. Clearance Level

• DoD Top Secret with SCI Eligibility required

• Bachelor’s Degree in computer technology, + 3 plus years of experience in related field

• IAT-II Certified (SEC + Preferred) Highly Desired Skills

• Experience with Remedy or similar ticketing systems.
• Experience working in DoD system such as JWICS, NIPR, SIPR, or NSANET environments.
• A+ or Network+ certifications a plus as is experience with networking and operating systems (Unix/Linux, Windows).