Applications Support Mgr

Experteer Overview As Application Support Manager in Houston, you ensure stability and performance of a portfolio of custom business apps, lead incident lifecycle from triage to resolution, and align IT with business goals. You act as the main liaison among IT, developers, and business leaders to meet critical SLAs, while guiding a team to improve operations and reduce recurring issues. The role blends hands-on production support with leadership and collaboration across build, run, and governance activities. You will shape tooling, dashboards, and processes to strengthen production reliability. Compensation / Benefits * Oversee daily stability and performance of custom applications * Serve as primary escalation point for critical production issues * Coordinate IT, development, business owners, and leadership on production impacts * Manage end-to-end incident lifecycle (triage, escalation, communication, resolution) * Implement proactive monitoring and preventive measures * Facilitate smooth transitions from project build to run * Manage knowledge transition, governance, and regression testing docs * Lead and mentor a team of developers supporting systems * Define and optimize support models for full coverage of platforms * Oversee external vendors/ MSPs to ensure stable operations * Drive performance reviews, continuous learning, and process maturity * Identify automation/AI opportunities (scripts, playbooks, runbooks, alerts) * Collaborate with development teams to improve code and delivery quality * Communicate outages, timelines, and resolution updates * Create operational dashboards and KPI/incident trend analyses * Support controls and compliance reporting initiatives * Build trust with business users through stable, responsive production support Tasks * Bachelor’s degree in Computer Science, IT, Engineering, or related field * 10+ years in application production support management with end-to-end lifecycle experience * Strong IT strategy and alignment with business objectives * Experience managing cross-functional projects in matrixed, fast-paced environments * Deep understanding of security and regulatory compliance practices * Technical proficiency with application management tools and modern architectures (cloud-based, microservices) * Analytical, problem-solving, and data-driven decision-making skills * Excellent leadership, communication, and stakeholder influence * Adaptability and a commitment to continuous learning * Knowledge of SaaS CRM, Billing/Pricing apps (Siebel, Salesforce, CES, Vertex, Therm) preferred * Technical proficiency with Oracle, SQL Server databases * Experience with Azure DevOps/Build and Release pipelines * Experience with Azure resources (Functions, APIM, Data Factory, Storage, Synapse) and .NET development Key requirements * medical, dental, vision * life insurance * short-term and long-term disability * employee stock purchase plan (ESPP) * paid time off and holidays * 401(k) with company match

_ smooth transitions from project build to run * Manage knowledge transition, governance, and regression testing docs * Lead and mentor a team of developers supporting systems * Define and optimize support models for full coverage of platforms * Oversee external vendors/ MSPs to ensure stable operations * Drive performance reviews, continuous learning, and process maturity * Identify automation/AI opportunities (scripts, playbooks, runbooks, alerts) * Collaborate with development teams to improve code and delivery quality * Communicate outages, timelines, and resolution updates * Create operational dashboards and KPI/incident trend analyses * Support controls and compliance reporting initiatives * Build trust with business users through stable, responsive production support Tasks * Bachelor’s degree in Computer Science, IT, Engineering, or related field * 10+ years in application production support management with end-to-end lifecycle experience * Strong IT strategy and alignment with business objectives * Experience managing cross-functional projects in matrixed, fast-paced environments * Deep understanding of security and regulatory compliance practices * Technical proficiency with application management tools and modern architectures (cloud-based, microservices) * Analytical, problem-solving, and data-driven decision-making skills * Excellent leadership, communication, and stakeholder influence * Adaptability and a commitment to continuous learning * Knowledge of SaaS CRM, Billing/Pricing apps (Siebel, Salesforce, CES, Vertex, Therm) preferred * Technical proficiency with Oracle, SQL Server databases * Experience with Azure DevOps/Build and Release pipelines * Experience with Azure resources (Functions, APIM, Data Factory, Storage, Synapse) and .NET development Key requirements * medical, dental, vision * life insurance * short-term and long-term disability * employee stock purchase plan (ESPP) * paid time off and holidays * 401(k) with company match