IT Support Technician

NorthStar Energy Services is seeking a motivated and detail-oriented IT Support Technician to join our team. In this entry-level role, you will serve as the first point of contact for employees experiencing technical issues, providing timely Tier 1 support and ensuring minimal disruption to day-to-day operations. This position is ideal for candidates who are eager to grow their IT career in a fast-paced, team-oriented environment. What You’ll Do:

• Respond to help desk tickets, phone calls, and walk-up requests in a professional and timely manner
• Diagnose and resolve hardware, software, and network issues for end users (Tier 1 support)
• Set up, configure, and deploy desktops, laptops, printers, and mobile devices
• Install, update, and maintain operating systems and software applications
• Create, manage, and disable user accounts in Active Directory and Microsoft 365
• Document issues and resolutions accurately
• Escalate complex issues to Tier 2/3 support teams when necessary
• Maintain inventory of IT assets, equipment, and supplies
• Assist with onboarding of new employees (hardware setup, account provisioning)
• Travel 40% of the time
• Respond to onsite troubleshooting remote offices

Do you have experience in Zendesk?, Do you have a High school diploma or GED?, * High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred

• 0-2 years of IT support or help desk experience (internships and academic projects count)
• Basic understanding of Windows operating systems (Windows 11)
• Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize tasks and manage time effectively in a ticket-based environment
• Willingness to learn and adapt in a constantly evolving technology environment
• CompTIA A+ certification (or actively pursuing) preferred
• Experience with Active Directory and user account management preferred
• Familiarity with ITSM/ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) preferred
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) preferred
• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop Protocol) preferred

Pulled from the full job description

• Health insurance
• 401(k) matching
• Employee discount
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, As a Quanta Services employee, we offer a wide range of benefits to fit your needs.
• 401(k) with immediate matching and vesting

• Fully comprehensive benefits packages; Medical, Dental, Vision *

• Your choice of PPO, HSA, FSA
• Short term and long term benefits
• Employee discounts on consumer goods

NorthStar Energy Services, a Quanta Services, Inc. (NYSE:PWR) company, is based in Channelview, TX and provides engineering, design, procurement, construction and support services to the chemical, petrochemical, pipeline, oil & gas, bulk storage and terminal industries throughout the country. We offer individual project services as well as turnkey EPC project implementation. NorthStar possesses the skills and expertise to self-perform the design and installation of civil, structural, mechanical, piping, electrical, and instrumentation systems throughout a broad array of industrial applications. Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member’s unique contributions. We’re at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us. About this Role