IT Support Specialist

Ideal Partners Staffing is seeking a skilled and customer-focused IT Support Specialist for a growing organization in Irving, TX. This is a temp-to-hire opportunity offering long-term career potential for an individual who enjoys troubleshooting technical issues, supporting end users, and working in a fast-paced IT environment., * Provide Tier I and Tier II technical support for hardware, software, and network-related issues

• Troubleshoot and resolve desktop, laptop, printer, mobile device, and peripheral issues
• Install, configure, and maintain Windows operating systems and business applications
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
• Manage user accounts, permissions, and passwords through Active Directory
• Document support requests, resolutions, and asset information within the ticketing system
• Set up and deploy new workstations, hardware, and software for employees
• Assist with onboarding and offboarding of users and equipment
• Escalate complex issues to senior IT personnel when necessary
• Maintain inventory of IT assets and equipment
• Provide excellent customer service while communicating technical information to non-technical users

Do you have experience in Desktop administration?, Do you have a Associate’s degree?, The ideal candidate will have strong technical knowledge, excellent communication skills, and a passion for delivering exceptional support to both onsite and remote users., * 2+ years of IT support, help desk, or desktop support experience preferred

• Strong knowledge of Windows operating systems and Microsoft 365
• Experience with Active Directory, user account management, and password resets
• Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
• Experience with ticketing systems and remote support tools
• Strong troubleshooting and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to prioritize multiple tasks and work independently

Preferred Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field
• CompTIA A+, Network+, or Microsoft certifications
• Experience supporting cloud-based environments and hybrid workforces

3.43.4 out of 5 stars Irving, TX 75038 $26.72 - $32.18 an hour - Temp-to-hire