IT Support Administrator

Security & Identity Management (Critical Priority)

• Policy Enforcement: Strictly adhere to and enforce Continental Carbon’s corporate security frameworks, compliance standards, and acceptable use policies.
• SecOps & Monitoring: Actively leverage MFA solutions, Endpoint Protection, and SIEM monitoring tools to defend the enterprise environment against evolving threats.
• Incident Response: Respond rapidly to security anomalies, execute immediate remediation protocols, deliver post-event root-cause analysis, and escalate critical breaches to senior tiers.
• IAM Controls: Administer secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, ensuring the principle of least privilege regarding permissions and access tokens.

System & Endpoint Administration

• Lifecycle Management: Build, deploy, and maintain standardized computer images for seamless desktop and laptop installations.
• Infrastructure Monitoring: Keep a pulse on server health, automated data backups, and core IT infrastructure stability.
• Patch Management: Enforce routine operating system updates, software patches, and system-wide security upgrades.
• Asset Optimization: Manage the full inventory lifecycle of corporate IT assets, peripherals, and software licensing.
• Vendor Operations: Act as the primary point of contact for external hardware vendors, overseeing workstation replacements and printer/copier servicing.

Network Support, Mobility & Collaboration

• Site Support & Travel: Travel occasionally to regional company sites to conduct hardware rollouts, physical network audits, and hands-on infrastructure updates.
• Connectivity & Hardware: Support and troubleshoot local office network equipment, including routers, switches, and Wi-Fi Access Points.
• Tier 1/2+ Support: Own the queue for local and remote technical service tickets, troubleshooting hardware, applications, and basic network issues.
• Team Synergy: Partner closely with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management.
• Documentation Architecture: Author and maintain high-quality technical blueprints, network diagrams, standard operating procedures (SOPs), and incident logs.

Do you have experience in IT department experience?, Do you have a Associate’s degree?, * Experience: Minimum of 3 - 4 years of progressive experience in IT Help Desk, Desktop Support, or Junior Systems Administration roles.

• Education: Associate or Bachelor’s Degree in Information Technology, Computer Science, or a related technical field (relevant experience considered).
• Certifications: CompTIA Security+ (highly valued), Network+, A+, Microsoft Certified endpoints, or Cisco Certified Network Associate (CCNA).
• Security & Compliance Mindset: Strong foundational knowledge of cybersecurity best practices and direct alignment with the NIST CSF 2.0 framework.
• Travel Flexibility: Willingness and ability to travel to various corporate locations as operationally required.
• OS & Cloud Ecosystems: Deep administrative knowledge of Windows OS (Non-Windows OS environments are a major plus) alongside strong Microsoft 365 and Active Directory management skills.
• Network Fundamentals: Solid, practical understanding of core networking: TCP/IP, DHCP, DNS, VLANs, and VPN protocols.
• Modern Tech Horizons: Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and an understanding of modern AI risks and tools.
• Industry Experience: Prior exposure to managing or supporting IT infrastructure within a manufacturing, industrial, or fast-growing corporate environment.

Soft Skills: Elite troubleshooting skills combined with customer-centric communication, you can translate complex technical bugs i, * Help desk: 3 years (Required)

• compTia security +: 1 year (Required)

License/Certification:

• CCNA (Required)
• CompTIA Security+ (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance