IT Tier I Technician

Kalahari Resorts & Conventions is seeking an IT Tier I Technician. In this role, you will be part of an IT team responsible for performing technical assistance to the Resort and Convention Center’s IT systems., * Installs selected software, maintaining proper security levels and access rights.

• Ensures the quality of systems operations in all areas of the company, by communicating with all levels of systems users and offering direction and assistance as needed.
• Facilitates the flow of information throughout the IT Department, by attending regularly scheduled department meetings and participating in daily stand-up meetings.
• Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
• Conduct an inventory of all systems on property and maintain accurate records by updating information as needed.
• Maintain a working knowledge of all appropriate software and network applications.

• High school diploma or GED required.
• Bachelor’s degree in computer science preferred.
• 2+ years of computer programing is helpful.
• The ability to constantly walk and move frequently throughout a large facility and to push/pull carry and otherwise move heavy objects.
• General knowledge of the practices and procedures of a convention center, hotel conference services, waterpark, theme park environment helpful.
• Excellent communication, organization, and problem-solving skills with a customer-service mindset, the ability to support guests and operational teams, and a collaborative approach to working across departments and assisting teammates as needed.

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

At Kalahari Resorts & Conventions, we don’t just create vacations-we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa., At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.