IT Systems Support

point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site.Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation.Manage hardware procurement, repairs and configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational.Deliver user training, create test scripts, support change management processes and maintain high-quality IT documentation in line with governance and regulatory standards.Travel as needed to our Banbury site to provide hands-on IT support, ensuring seamless system performance and operational continuity across both locations.WHAT YOU’LL BRINGPrevious IT experience, ideally in an operational or logistics environment, with strong troubleshooting and system support skills.Exposure to operational systems (e.g., WMS/WCS/TMS), plus an interest in automation

digitalisation and modern IT trends.Technical capability in areas such as SQL, macros, data analysis or RPA, with a passion for problem-solving and innovation.A solid understanding of IT infrastructure fundamentals - networking, hardware, applications and service management principles.Strong communication skills, customer focus and the confidence to train users, manage stakeholders and support IT changes from start to finish.WHY JOIN US?Discretionary bonus based on performanceWe’re happy to talk about flexible working - just ask about alternative patterns at interviewJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contributionFree confidential 24/7 GP consultationsHundreds of retail and lifestyle discountsAffordable loans, savings schemes and free mortgage adviceVisit to learn moreWHO WE ARE We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver

Grade: RCS NContract Type: Permanent (Full-Time)Location: Cherwell 3, 2 Brookhill Way, Banbury OX16 3EDThink you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.We’re looking for an IT Systems Support professional to play a key role in keeping our operational technology running smoothly, supporting our warehouse and transport systems, and driving digital innovation across a fast-paced logistics environment.WHAT YOU’LL DOProvide on-site IT support, maintenance and fault diagnosis for operational systems, including WMS, WCS, TMS, automation technology and general desktop environments.Act as the first