2nd Line Support Engineer

We’re working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they’re looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley.

This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students. The Role

You’ll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required.

Your responsibilities will include:

• Providing 2nd line support to staff and students
• Managing incidents, service requests and technical issues
• Supporting Microsoft 365 and Windows environments
• Administering Active Directory and Group Policy
• Managing devices using Intune and/or JAMF
• Supporting Windows Server and Hyper-V environments
• Troubleshooting networking issues including VLANs, Wi-Fi and firewalls
• Supporting Chromebooks, Apple devices and Windows desktops
• Maintaining school technology including smartboards and AV equipment
• Working with school systems such as MIS and Edulink
• Keeping documentation and tickets up to date
• Building strong relationships with teaching staff and school leadership, If you’re an experienced 2nd Line Support Engineer with a background supporting UK secondary schools, we’d love to hear from you.

• A minimum of 3 years’ IT support experience within a UK secondary school (this is essential)
• Strong knowledge of Microsoft 365 administration
• Experience supporting Windows Desktop and Windows Server
• Active Directory and Group Policy administration
• Experience with Intune and/or JAMF
• Excellent troubleshooting and customer service skills
• Strong communication skills and confidence supporting non-technical users
• Experience working with school technologies including MIS, Edulink, smartboards and AV equipment
• Eligibility to obtain an Enhanced DBS

Desirable Skills

Experience with any of the following would be beneficial:

• Hyper-V
• PowerShell
• SCCM
• Azure
• Networking including VLANs and managed Wi-Fi
• Firewall administration
• Chromebook management
• Apple device management
• Autotask
• Datto

The Ideal Candidate

You’ll be someone who:

• Has worked as the primary IT support engineer within a secondary school
• Is comfortable working independently onsite
• Understands the demands of supporting an educational environment
• Enjoys providing excellent customer service alongside technical support
• Wants to build a long-term career within an education-focused MSP

• £29,000 - £33,000 depending on experience
• Permanent, full-time position
• Fully onsite role in Wembley
• 30 days annual leave (including Bank Holidays)
• Enhanced DBS provided
• Ongoing support and career development within a growing education MSP