Field Service Supervisor

The successful Supervisor Field Service will provide effective support to the service team and our customers. Effective organisational skills and confident communication at all levels being essential.

Key responsibilities will be to:

• Train and develop service technicians and approved service partners (ASPs), conduct service team meetings, monitor service technician KPIs, ensure quality and safe working practices for all sitework, and meet service sales financial targets.
• Willing to travel - related to sites visits, external training, overseas visits and meetings
• Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.
• Manage order book with coordination/planning.
• Liaise with scheduling team on invoicing, work with sub-contractors and third-party suppliers. Support service sales with on-site/travel timings, technician requirements and urgent service requests.
• Forecast service work sales figures and work with scheduling team to maintain the accuracy of scheduling software to maintain sales & service frequency.
• Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.
• Ensure high-quality, safe service execution and timely/ accurate service report creation.

The successful Supervisor Field Service must be a strong team leader and efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities., * Target/KPI driven with strong management skills.

• High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM)
• Confident and professional in customer interactions
• Proactive with a pleasant demeanour
• Experience of working in a busy and target driven environment.

• Excellent package available
• Full time

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.