Content Designer

At Humana, we’re building human-centered experiences that help people navigate healthcare with confidence. We’re looking for a Content Designer to support content design and strategy across product experiences within our digital ecosystem.

As part of Humana’s Consumer Digital team, you’ll create and optimize content that helps people choose, understand, and use their healthcare plans. You’ll work as an embedded partner within cross-functional teams, shaping experiences across web, mobile, apps, and emerging digital surfaces.

This role is ideal for someone who is continuing to grow their content design craft, combines strong content skills with product thinking, uses research and data to inform decisions, and enjoys solving complex communication challenges in a regulated environment. You’ll collaborate closely with product, design, research, engineering, legal, compliance, and content design peers to create experiences that are clear, accessible, and user-centered.

What you’ll do

• Own content design for assigned features, user journeys, and projects using research, analytics, and content assessments (audits, inventories, touchpoint mapping)
• Translate research, stakeholder, and journey insights into clear, actionable digital experiences
• Plan and execute content throughout the product lifecycle, including creation, review, approval, and quality assurance
• Simplify complex healthcare information into clear, accessible content across UI, microcopy, and multi-channel experiences
• Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy
• Partner with product management, design, research, engineering, legal, and compliance teams to deliver cohesive experiences
• Apply and contribute to content guidelines, standards, reusable patterns, design systems, and supporting tools
• Use analytics, feedback, and testing insights to identify opportunities and improve content performance
• Contribute content recommendations during discovery, ideation, and iterative design activities
• Identify content opportunities and recommend improvements that support user needs and business goals

Scope and impact

• Own content for assigned features, user flows, and projects from discovery through optimization
• Contribute to product decisions through content design, research insights, and human-centered design practices
• Support scalable content systems, including information architecture, reusable patterns, and design system adoption
• Improve content quality, clarity, consistency, and accessibility across experiences
• Drive continuous improvement through measurement, testing, iteration, and feedback

Why this role matters

You’ll help make healthcare experiences clearer, more accessible, and easier to navigate, enabling people to get the information they need to make confident decisions about their health. Through your work, you’ll contribute to experiences that improve understanding, support business goals, and advance Humana’s commitment to delivering human-centered healthcare solutions.

• 3+ years of experience in content design, UX writing, content strategy, or a related discipline, with experience contributing content from discovery through delivery and iteration
• Strong writing and editing skills, with the ability to simplify complex or regulated information
• Experience conducting content audits, leveraging research findings, and using data to inform content decisions
• Working knowledge of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards
• Experience collaborating within cross-functional product teams and a portfolio demonstrating content design work and user impact
• Demonstrated ability to manage multiple priorities and work independently while collaborating effectively across disciplines
• Familiarity with human-centered design practices, UX processes, and design tools such as Figma, * Experience in healthcare or other regulated industries
• Familiarity with SEO and content optimization practices
• Experience contributing to guidelines, templates, governance processes, or design systems
• Knowledge of inclusive and accessible design principles
• Experience working within agile product teams

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$65,000 - $88,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.