IT Support Specialist

GP Mobile is seeking a motivated and tech-savvy IT Support Specialist to join our team and provide support to our corporate office and field associates. In this role, you will work closely with the IT team to ensure the smooth operation of our technology infrastructure and systems. Your responsibilities will include troubleshooting technical issues, providing end-user support, and assisting with various IT projects. As an IT Support Specialist, you will handle service inquiries from our retail store locations and the field support staff. This position will report daily to the corporate office. What you will do in your role:

• Support and maintain computer systems, desktops, and peripherals at a retail location via remote access and on-site when necessary.
• Install, diagnose, repair, maintain, and upgrade all hardware and equipment to ensure they are in optimal working condition.
• Troubleshoot problem areas in a timely and accurate fashion, so all of our retail locations can provide a great sales and service experience to our customers.
• Support the stable operation of the computer networks at our retail locations.
• Support includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links with minimal network downtime.
• Diagnose, resolve, and document hardware and software network problems.
• Maintain in-house technology equipment and IT assets.
• This includes installing, configuring, maintaining, diagnosing, repairing, and optimizing all network hardware, software, and communication links with minimal network downtime.
• Coordinate the inbound and outbound shipping of all IT assets.
• Perform other duties, as assigned.

• 2-3 years of PC, Network, and Hardware Technician experience
• Preferred A+ and Network+ certification or equivalent work experience
• Working knowledge of MS Office Applications (Word, Excel, PowerPoint, and Outlook).
• Ability to work effectively both independently and as a team
• A high school degree or GED is required
• Strong organizational skills, attention to detail, and good communication
• Ability to work flexible schedules including nights, weekends and holidays
• Technologically proficient
• Ability to work in other locations as the needs of the business dictate
• Some travel required
• Ability to lift up to 50 lbs., Communication Skills, Computer Maintenance, Computer Networks, Computer Skills, Computer Systems, Customer Experience, Customer Support/Service, Dental Insurance, Desktop PC, Detail Oriented, Funding, Hardware Upgrades, Help Desk, Identify Issues, Leadership, Lift/Move 50 Pounds, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Military, Network Software, Network System Hardware, On Site Support, Operational Support, Organizational Skills, Peripheral Hardware, Remote Access, Retail, Sales, Secondary School, Systems Maintenance, Technical Operations, Technical Support, Time Management, Training/Teaching, Vision Plan, Willing to Travel, Wireless Communications

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

It’s Time to take your career to a higher altitude with GP Mobile GP Mobile, is one of the largest Authorized T-Mobile Retailers in the US We are looking for highly motivated people to join our team. If you want to build your career while working in a fun, fast-paced environment, GP Mobile is the place to be! Candidatos bilungues son preferidos, pero no requerido. Why Join Our Team?#LimitlessPotential, * Competitive base pay

• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career
• Leadership and development programs

Dedicated, Dynamic, Determined. These are the people we want in the Luna Wireless fam. Our team members hustle hard and make a difference, both in their own lives and in the lives of T-Mobile customers all around the country.

Serving our customers and employees is at the heart of what we do. When you work with us, you’re not just changing your life; you’re helping our customers all over the nation stay connected with their loved ones.

We’re guessing you found us for a reason. Do you think you’ve got what it takes to chase your dreams? Come face-to-face with your #LimitlessPotential at Luna Wireless, one of the largest T-Mobile authorized retailers in the country, with over 450 authorized retail stores in the central and eastern United States.