Desktop Support Technician

GTS is seeking a Desktop Support Technician to provide temporary IT support coverage for one of their clients.The IT team supports a wide range of end users and systems across multiple buildings within walking distance on campus. This is a fully onsite position and is best suited for candidates local to the East DFW / North Texas area.

Key technologies and tools include:

• Microsoft 365 (Outlook, Teams, Office applications)
• Active Directory (user account and access support)
• Microsoft Intune and PDQ (device management and software deployment)
• Freshservice (ticketing system)
• GlobalProtect VPN
• Webex and Microsoft Teams (collaboration tools)
• Laserfiche and other government document systems
• Dell desktops/laptops, iPads, MiFi devices
• Xerox printer/copier support, * Provide Tier 1-2 help desk support via phone, email, Teams, and ticketing system
• Deliver onsite desktop support for hardware, software, and network issues
• Support Windows 10/11 devices, Microsoft 365 applications, and user accounts
• Troubleshoot basic network connectivity issues (Wi-Fi, VPN, remote access)
• Install, configure, and deploy desktops, laptops, and mobile devices
• Support printers, copiers, and conference room AV equipment
• Document issues, resolutions, and updates in ticketing system
• Escalate complex issues to senior IT staff when needed
• Provide professional, customer-focused support to end users across departments, GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.

• 3+ years of experience in IT Desktop Support role
• Strong experience with Windows OS and Microsoft 365
• Familiarity with Active Directory user support
• Experience using ticketing systems (Freshservice, ServiceNow, etc.)
• Ability to troubleshoot hardware, software, and basic network issues
• Strong communication and customer service skills
• Ability to work onsite full-time in Wylie, TX, * Experience supporting government or public sector environments
• Exposure to Intune or PDQ deployment tools
• Experience supporting printers, copiers, and AV systems
• Familiarity with VPN tools (GlobalProtect preferred), * Desktop support: 3 years (Required)
• Computer hardware: 3 years (Required)
• Windows: 3 years (Required)
• Active Directory: 3 years (Required)

• Dental insurance
• Health insurance
• Vision insurance