Storage Infrastructure Engineer

As a 2nd Line System Engineer, you will contribute to building a better service by working with new technologies within a collaborative team environment. Your day-to-day duties will include:

• Incident & Request Management: Investigate, assess, and resolve customer and system issues, including Severity 1 & 2 incidents, while providing Root Cause Analysis (RCA) information within agreed SLAs and KPIs.
• Storage & Backup Administration: Monitor and manage large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring high availability, performance, and resilience.
• NAS & SAN Operations: Handle NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting.
• Capacity & Asset Management: Perform capacity management, reporting, proactive risk identification, and implement remedial actions.
• Hardware & Software Lifecycle: Plan and execute storage software/firmware upgrades with minimal service impact, alongside installing and commissioning new storage/backup hardware within target timescales.
• Documentation & Change Control: Create work processes, document working outcomes, raise and present change requests, and contribute to continuous service improvement initiatives.
• Compliance: Adhere to all information security policies, change and release procedures, configuration guidelines, and security operating orders.

• Capability to handle Severity 1 & 2 Incidents and provide RCA.
• Strong understanding of NetApp Storage Engineer practices in enterprise-scale environments.
• Knowledge of NetApp storage hardware.
• Solid grasp of general NAS/SAN principles.
• Familiarity with VMware integration with NetApp.
• Note: Applicants who do not meet every single requirement are still encouraged to apply if they possess strong transferable skills or a background in IT service support.

• Flexible Benefits: Choices including increased holiday allowance, travel insurance, dental cover, critical illness insurance, and more.
• Employee Perks: Access to employee discount programs, an employee assistance programme, and a virtual GP service.

True