Infrastructure Engineer

The role will focus primarily on on-premise infrastructure, supporting day-to-day operations as well as the delivery of infrastructure requirements for a new office location in St Albans., * Support and maintain on-premise IT infrastructure, ensuring systems remain robust, available and well supported.

• Carry out infrastructure tasks including patching, cabling, hardware and general infrastructure support.
• Support Windows Server, SQL Server, VMware and Microsoft 365 environments.
• Provide first- and second-line infrastructure support, troubleshooting incidents and responding to infrastructure alerts.
• Support infrastructure changes and project activities, ensuring changes are properly documented and safely implemented.
• Assist with infrastructure monitoring, disaster recovery activities and operational testing.
• Follow IT security, compliance and change management processes.
• Maintain accurate technical documentation, configuration records and runbooks.
• Work collaboratively with internal teams, suppliers and infrastructure stakeholders.

• 3-5 years’ experience in an IT infrastructure, infrastructure support or IT support environment.
• Hands-on experience supporting on-premise infrastructure.
• Good knowledge of Windows Server and Microsoft technologies.
• Experience with hardware, patching, cabling and general infrastructure troubleshooting.
• Exposure to virtualisation, preferably VMware vSphere.
• Working knowledge of Microsoft 365 and Windows 10/11.
• Exposure to cloud infrastructure, preferably Microsoft Azure.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and the ability to work effectively with technical and non-technical stakeholders.

Desirable

• Microsoft Azure Fundamentals (AZ-900) or equivalent.
• Experience with Intune/MDM.
• Networking knowledge or Network+.
• ITIL Foundation or experience working within ITIL environments.
• PowerShell and/or Bash Scripting experience.
• Experience supporting multi-site environments.

This is a hands-on infrastructure opportunity for an engineer who enjoys working across on-premise technology, infrastructure projects and day-to-day operational support within a large enterprise FMCG environment.