Technical Architect

Tata Consultancy Services Limited
Cleveland, OH, United States
3 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$100,000.0 - $120,000.0
Working hours
Regular working hours
Job source

Tech stack

A/B Testing Application Programming Interfaces (APIs) Artificial Intelligence Amazon Web Services Microsoft Azure Databases Continuous Integration Monitoring of Systems Instant Messaging Technology Python (Programming Language) Search Technologies Systems Integration
+18 more
Twilio Speech Recognition Core Voice Platform Enterprise Software Applications Chatbots Genesys Large Language Models Prompt Engineering Caching Generative AI Build Management Information Technology Performance Monitor Machine Learning Operations Speech Synthesis GPT Software Version Control Serverless Computing

Job description

  • We are looking for a highly experienced AI Architect specializing in Python-based AI development, Large Language Models (LLMs), and the design of chatbots and voice bots.
  • The ideal candidate will architect enterprise-grade conversational AI solutions, ensure robust LLM performance monitoring, and drive innovation in Generative AI systems., LLM & Conversational AI Architecture:
  • Architect scalable solutions using LLMs, ChatGPT-style models, and voice AI frameworks.
  • Design and build chatbots and voice bots using Python, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and NLP/LLM pipelines.
  • Create frameworks for conversational flows, prompt engineering, retrieval-augmented generation (RAG), and context management.

Solution Development:

  • Build end-to-end AI applications using Python, integrating with APIs, databases, and cloud-native services.
  • Develop modular and reusable components for LLM inference, vector search, embeddings, and model orchestration.
  • Integrate LLMs with enterprise systems (CRM, ticketing, case management, internal knowledge bases).
  • LLM Performance Monitoring & Optimization.
  • Implement monitoring systems for latency, hallucination rate, safety compliance, drift detection, prompt performance, and model quality.
  • Set up continuous evaluation (CEVAL), feedback loops, and telemetry dashboards.
  • Optimize inference cost, token usage, model selection (small vs. large models), and caching strategies.
  • Voice Bot & Chat Bot Engineering

Architect solutions using:

  • Speech APIs (Azure Speech, Amazon Transcribe, Google Speech-to-Text).
  • Chat platforms (Teams, Slack, web chat widgets).
  • Telephony integrations (Twilio, Genesys, Ujet).
  • Ensure high accuracy in intent detection, slot filling, sentiment tracking, and multimodal interaction.

MLOps & Deployment:

  • Implement MLOps practices including CI/CD, model versioning, A/B testing, evaluation pipelines, and governance.
  • Deploy models on cloud platforms such as Azure, AWS, or GCP (Azure preferred if using OpenAI/Azure OpenAI).
  • Ensure compliance with enterprise AI governance, security, and ethical AI standards.

Requirements

Qualifications : BACHELOR OF COMPUTER SCIENCE You must create an Indeed account before continuing to the company website to apply

Benefits & conditions

Salary Range - $100,000-$120,000 a year TCS Employee Benefits Summary:

  • Discretionary Annual Incentive.\
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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