Casino Systems Support Technician

Fusion HCR is seeking a Casino Systems Support Technician to support critical casino systems across a fast-paced gaming and hospitality environment.

This role is ideal for someone with hands-on experience supporting casino floor applications, gaming systems, kiosks, player systems, and related operational technologies within a casino environment.

The focus of this role is day-to-day support, troubleshooting, device setup, system maintenance, and coordination with vendors and internal IT teams to ensure casino operations remain stable and fully functional in a 24/7 environment. Key ResponsibilitiesCasino Systems Support

• Provide day-to-day support for casino systems and gaming-related applications
• Troubleshoot system issues involving casino floor technologies, kiosks, player systems, and supporting hardware
• Support connectivity, configuration, and operational issues across gaming environments
• Assist with system installations, upgrades, replacements, and maintenance activities
• Respond to incidents and outages impacting casino operations

User & Operational Support

• Provide Tier 1 / Tier 2 support for casino operations and gaming staff
• Assist with user access, permissions, and system configuration
• Support onboarding and setup of new devices and gaming system components
• Respond to onsite support requests in a timely and professional manner

System Maintenance & Stability

• Monitor casino system performance and escalate issues when needed
• Assist with software updates, patches, and system changes
• Ensure maximum uptime across a 24/7 casino environment
• Maintain documentation for issues, resolutions, and operational procedures

Vendor & Team Collaboration

• Work closely with gaming vendors and internal IT teams to resolve system issues
• Coordinate troubleshooting efforts with third-party casino system providers
• Support integrations between casino systems and back-end operational platforms

• Experience supporting casino systems within a gaming environment
• Experience in helpdesk, desktop support, or field support roles
• Strong troubleshooting skills across hardware, software, and operational systems
• Ability to work in fast-paced, customer-facing casino environments

Technical Skills

Experience supporting or working with casino systems such as:

• Aristocrat Systems
• Bravo
• IGT
• Everi
• NRT
• Genesis

Additional technical experience with:

• Hardware support (kiosks, terminals, printers, scanners, peripherals)
• Basic networking and connectivity troubleshooting
• User access and device configuration

Nice to Have

• Gaming or casino industry experience
• Exposure to Active Directory or endpoint management tools
• Experience supporting casino floor operations in a 24/7 environment

Additional Requirements

• Must be able to pass a gaming background check
• Comfortable working onsite in a casino environment
• Ability to move between locations on property as needed
• Open to occasional after-hours, weekend, or holiday support as required by operations

Skills: Background Investigation, Casinos, Customer Relations, Desktop Administration, Document Scanners, Documentation, Environmental Issues, Game Software, Gaming, Hardware Administration, Help Desk, Identify Issues, Incident Response, Kiosks, Microsoft Active Directory, Network Administration/Management, Network Connectivity, On Site Support, Onboarding, Operational Support, Operations Processes, Performance Analysis, Peripheral Hardware, Printers, Problem Solving Skills, Software Administration, Software Patches, System Operations, Systems Administration/Management, Systems Maintenance, Time Management