Senior Application Support Engineer (SRE)

As a Senior Application Support Engineer, you will play a critical role in supporting and improving the reliability of DTCC’s risk management applications.

This role goes beyond traditional support-you will apply Site Reliability Engineering (SRE) principles to improve system stability, reduce incidents, and drive proactive improvements across a complex environment spanning mainframe, distributed systems, and cloud platforms.

You will support a large-scale portfolio of over 100 applications and work as part of a globally distributed team, partnering across regions to ensure seamless production operations and high system availability.

You will partner closely with Application Development, Infrastructure, and Operations teams to ensure production stability for mission-critical systems supporting financial risk and settlement processes.

Your Primary Responsibilities:

• Act as a Lead Application Support Engineer with SRE responsibilities, partnering with Application Development, Infrastructure and Operations teams to improve system reliability, resilience and observability.
• Lead the resolution of critical production incidents, providing clear impact analysis, root cause identification and preventative actions.
• Drive incident, problem and major incident management maintaining ownership through resolution and post-incident review.
• Proactively identify reliability risks and implement improvements to prevent recurrence and reduce operational toil.
• Review and maintain runbooks, knowledge articles and operational documentation to ensure production readiness and consistency.
• Execute change, release and deployment activities, including production code releases and vendor application upgrades.
• Perform and support Disaster Recovery activities, including testing, execution, and audit/BCM evidence collection.
• Identify and implement automation and alert rationalization opportunities to improve operational efficiency and service stability.
• Embed reliability, risk and control considerations into day-to-day operations, escalating issues appropriately.

• Bachelor’s degree preferred or equivalent practical experience
• 6-8 years of experience in Application Support, Production Support, or SRE roles

Talent Needed for Success

• Strong understanding of application support and SRE principles including reliability engineering, observability and incident prevention.
• Experience working in Linux and Windows environments including process inspection, log analysis and extensive troubleshooting.
• Familiarity with monitoring and observability tools such as Splunk and Grafana and the ability to interpret system behavior and alerts.
• Knowledge on application support - basic programming skills, log reading and analysis
• Distributed Application troubleshooting and Support skills. Strong problem-solving skills with the ability to think creatively.
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Working knowledge of SQL and ability to execute queries for analysis and troubleshooting.
• Experience with ITSM and operational tooling (e.g., ServiceNow) for incident, problem, and change management.
• Familiarity with job scheduling, containerized platforms and modern application environments (e.g., Autosys, OpenShift).
• Understanding of security fundamentals including certificate and password management.
• Exposure to capital markets and financial industry is required.
• Exposure to messaging, networking or mainframe concepts is a plus.
• Experience in handling issues related AWS and associated services .
• Exposure to artificial intelligence concepts and their usage in production support
• Demonstrates clear written and verbal communication, ownership and leadership in fast-paced production environments.
• Comfortable operating with urgency and collaborating with global , distributed teams.
• Proactive mindset with a focus on continuous improvement, automation and operational excellence

Preferred Skills

• Exposure to mainframe environments (job monitoring, batch processing, JCL)
• Experience with AWS or cloud-based applications
• Basic scripting or programming experience (Python or similar)
• Understanding of messaging systems, networking, or middleware
• Exposure to AI/automation concepts in production support

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance., With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.